Consultant, I&O Operations

Job Purpose and Impact

Responsible for ensuring timely, accurate, and compliant supplier payments by managing PR/PO/GR/IR lifecycle, removing roadblocks, and collaborating with Finance, R2R, I2P, and AP teams. Also be able to drive continuous process improvements, process quality and automation. The role collaborates closely with Finance, R2R, I2P, AP, Procurement, vendors, DTD contract owners and leaders.

Key Accountabilities

Create/manage PRs, POs, GRs, IRs primarily for IT vendors / Suppliers

Handle exceptions, blocked invoices, mismatches

Ensure timely/accurate payments

Coordinate with Finance, R2R, I2P, AP and contract owners

Maintain compliance, documentation, audit trails

Drive continuous improvement and process simplification

Lead rootcause analysis and defect reduction

Identify and support automation (RPA, workflows)

Perform process audits and maintain SOPs

Success Metrics

Ontime payment rate

Invoice cycle time

Blocked invoice aging

GR/IR clearing health

RFT/firstpass match rate

Audit readiness

Qualifications

Qualifications Experience

Bachelors degree in Finance, Commerce, Business Administration, or related field

5+ years of experience in P2P / I2P / AP / Commercial Operations preferablyfor IT Services / IT Products supplier payments

Handson experience with PR/PO/GR/IR processes

Strong understanding of supplier payments, controls, and financial compliance

Experience working with crossfunctional teams (Finance, R2R, I2P, AP, Procurement)

ERP proficiency: SAP (MM/FI), Oracle, Ariba/Coupa (preferred)

Lean/Six Sigma Yellow/Green Belt certification is an advantage

Experience with audits, quality frameworks, or process assessments

Exposure to automation tools (RPA, workflow engines) is preferred

Core Competencies

Operational excellence

Stakeholder management

Problemsolving and RCA skills

Controls and compliance discipline

Continuous improvement mindset

Documentation and process governance rigor