Consultant - Poise

Job Description – ifly Poise ConsultantRole

The Consultant - Poise is responsible for designing and delivering impactful learning interventions focused on professional presence, grooming, etiquette, confidence building, image management, and workplace conduct. The role plays a key part in enhancing employee presentation standards and strengthening the brand image through experiential and engaging training programs across locations.

Consultant- Poise Trainer

Job Title

Consultant-Poise

Role Highlights / Summary

Responsible for delivering poise, etiquette, and image consulting training programs to enhance confidence, presentation, and professional image across the organization.

Key Stakeholders       Internal Employees / Trainees       Learning & Development Team       Poise Team       Airport and Corporate Leadership Teams       Cross-functional Business Stakeholders

Key Responsibilities

Training Delivery

• Facilitate engaging and interactive training sessions on poise, grooming, professional etiquette, communication, body language, executive presence, and personal branding.
• Deliver classroom, virtual, and experiential learning interventions across locations.
• Ensure adherence to organizational grooming, appearance, and service standards during all training programs.
• Drive learner engagement and measure training effectiveness through assessments, observations, and feedback mechanisms.

Coaching & Development

• Provide individualized coaching and constructive feedback to enhance participants' confidence, professional presence, and workplace image.
• Conduct image consultations and recommend appropriate grooming, styling, and presentation practices aligned with organizational standards.
• Guide employees on makeup application, skincare, grooming techniques, and overall appearance management where applicable.

Content & Program Management

• Develop, customize, and continuously update training content, facilitator guides, activities, and learning resources.
• Incorporate contemporary trends, best practices, and industry benchmarks in grooming and image consulting into training programs.
• Support the design of assessment frameworks, certification programs, and learning journeys related to Poise and Grooming.

Stakeholder Collaboration

• Partner with Learning & Development, operational teams, and business stakeholders to identify training needs and deliver targeted interventions.
• Collaborate with fellow trainers to ensure consistency in training delivery, messaging, and learner experience across locations.

Reporting & Compliance

• Maintain accurate training records, attendance data, assessment results, and feedback reports.
• Track and report training effectiveness, compliance levels, and developmental recommendations.
• Ensure all training interventions align with organizational policies, grooming guidelines, and service excellence standards.

Travel Requirements

• Travel extensively across IndiGo locations to conduct training programs, audits, coaching sessions, and stakeholder engagements as required.

Tools & Resources

Learning Management System (LMS)

Training Presentations & Learning Content

Grooming & Image Consulting Tools

Makeup Demonstration Kits

Assessment & Reporting Dashboards

MS Office Suite

Required Skills

• Training Facilitation & Adult Learning Methodologies
• Grooming & Image Consulting Expertise
• Executive Presence and Etiquette Coaching
• Strong Communication and Presentation Skills
• Stakeholder Management
• Coaching & Feedback Delivery
• Content Design and Curriculum Development
• Report Writing and Data Tracking

Qualifications & Experience

• Bachelor's Degree in any discipline.
• Minimum 3-5 years of experience in Training, Learning & Development, Poise, Image Consulting, Hospitality, Aviation, Retail Luxury, or related industries.
• Proven experience in facilitating behavioral, Poise, etiquette, or personality development programs.
• Experience in coaching individuals and groups on professional image and presentation standards.

Preferred Certifications

• Image Consulting Certification
• Makeup Artistry Certification
• Soft Skills or Behavioral Training Certification
• Train-the-Trainer (TTT) Certification
• Etiquette & Protocol Certification
• Hair Design & product knowledge

Reporting To

Manager - Poise / Training Lead

Location & Work ModeLocation: Gurugram
Work Mode: Work from Office
Shift: Rotational Shifts
Travel: Extensive travel across operational locations as required

Behavioral Competencies

• Professional Presence & Credibility
• Customer Focus
• Adaptability & Resilience
• Collaboration & Teamwork
• Influencing & Interpersonal Effectiveness
• Attention to Detail
• Ownership & Accountability
• Continuous Learning Mindset

Success Measures

• Training Effectiveness Scores
• Learner Satisfaction & Engagement Ratings
• Grooming and Poise Compliance Improvement
• Coaching Impact and Behavioral Change
• Training Coverage Across Locations
• Stakeholder Feedback and Program Quality Metrics