Consultant Secretary - Beacon Limerick - Fixed Term Contract

Job Title: Consultant Secretary - Fixed Term Contract

Department: Beacon Limerick Patient Services

Date: 2026

Overall Purpose of Job

Our mission is to provide exceptional patient care in an environment where quality, respect, caring and compassion are at the centre of all we do.

The purpose of this role is to provide secretarial support for the running of the Beacon Limerick clinic. The running of the clinic will include dealing with telephone enquiries from patients, booking appointments, tests and procedures, getting charts ready for clinics, collecting payment, dictation and any other administrative duties.

Consultant Secretary

• Answer incoming telephone calls
• Scheduling appointments, testing and procedures
• Preparing charts for clinics
• Managing clinic for consultant
• Registering patients - ensure that patient signature, processing bill, issuing receipts are carried out according as per policy and procedure
• Collecting payments
• Complete follow up for all patient related correspondence as necessary
• Understand the Insurance claim methods and types of cover relevant for procedures in Beacon Limerick
• Receive visitors, answer general questions and direct individual to the appropriate person. May perform miscellaneous duties
• Liaise with referring physician, staff and patients
• Support wider Patient Services team with desk cover
• Work well with others, in a collaborative manner.

Confidentiality

You will be aware of the confidential nature of Hospital work and in particular, the right of patients to confidentiality. To this end you will not discuss workings of the Hospital or its patients with people outside the Hospital, save as required to do so in the course of your work.

The incumbent will be required to maintain and enhance their professional knowledge, skills and aptitudes necessary to respond to a changing situation.

Person Specification

Qualifications

• Leaving Certificate or equivalent
• FETAC Level 5 Course in Medical Administration is desirable
• Computer literate, ECDL
• Experience using IT systems, including MS Excel & Word.

Experience

At least 2 years of medical administrative experience preferably in a front-line role in a pressurised environment

Hospital experience desirable

Job Specific Competencies and Knowledge

• Understand how a medical practice is organised

Personal Competencies

Customer Service

• Exhibits high level of patient relation skills especially when dealing with elderly patients
• Deals effectively with patients who are anxious or nervous
• Puts the patient at the centre of their work
• Communicates effectively both verbally and in writing

Personal Effectiveness

• Have a positive and pleasant disposition
• Complies with policies and procedures with keen attention to detail
• Assume responsibility for one's work
• Work well under pressure
• Motivated to care about patients

Team Work

• Exhibits ability to work as member of team in daily performance of duties by helping others, communicating and handing over effectively and so forth
• Sees the impact of one's actions on the wider team

Problem Solving and Continuous Improvement

• Can think on their feet when faced with patient queries
• Is always looking for ways to improve the patient experience
• Is always looking for new ways of working and optimising processes

Quality and Patient Safety

• Complies with all patient safety requirements to include patient identification, data protection, accurate recording of information and maintaining a safe and healthy work environment

Flexibility and adaptability

• All posts in Beacon Hospital require a high level of flexibility to ensure the delivery of an effective and efficient service. Therefore, the post holder will be required to demonstrate flexibility as and when required.

This job description is intended to be an outline of the areas of responsibility and deliverables at the time of its writing. As the Hospital and the post holder develop, this job description may be subject to review in light of the changing needs of the Hospital.