Consultant Workforce Experience - Learning and Enablement

Our global team is looking for a Workforce Experience Consultant to help clients empower their employees and customers by closing gaps in knowledge, behaviors, and mindset. This position involves designing, building, and rolling out learning and change enablement solutions—including digital content, coaching, experiential learning, adoption campaigns, and assessments—based on current learning sciences and change methodologies. The role requires moving beyond conventional training to strengthen capabilities, address resistance, and support people in achieving and maintaining client enablement objectives.

Responsibilities

• Develop and carry out the project approach and plan needed to fulfill client enablement needs
• Engage directly with clients through independently led meetings and workshops
• Manage a small team of learning experience designers, content developers, and change enablement consultants
• Advise client stakeholders and SMEs on learning design and change enablement approaches throughout project delivery
• Run workshops with client stakeholders, employee groups, and subject matter experts to collect data and record findings
• Conduct interviews with internal and external SMEs, stakeholders, and learners to capture and assess learning needs
• Deliver live training sessions and train-the-trainer programs
• Build customized change enablement and learning experiences based on stakeholder requirements
• Create experiential enablement tools, coaching frameworks, and interactive resources to encourage adoption and behavioral shifts
• Establish metrics, feedback mechanisms, and assessment approaches to track engagement, adoption, and long-term impact of change efforts
• Assist with AI readiness assessments and knowledge audits under senior direction
• Maintain, update, and track project workplans while providing status updates to clients

Requirements

• 12 to 18 years of total IT experience
• At least 7 years of instructional design experience and at least 5 years of hands-on change enablement expertise
• Minimum of 2 years working at a Big Four or boutique consulting firm
• At least 2 years using authoring tools (Captivate, Articulate Storyline and RISE, or Evolve) to build advanced adaptive learning content
• At least 3 years presenting and promoting ideas—both technical and non-technical—to clients or decision makers
• A degree in Organizational Change, Instructional Design, Adult Learning, or a similar field
• Demonstrated success delivering consulting services to organizations
• Background in designing and implementing AI-driven learning, content enablement, or agents
• Familiarity with AI-enabled workflow design, human-AI adoption models, and knowledge infrastructure practices
• Experience managing a small team of 3 to 5 people, including performance management and mentorship
• Ability to establish and sustain strong client relationships, convey consulting insights and recommendations, and manage expectations throughout engagements

Nice to have

• Proficiency in multimedia development and graphic design
• Certifications in Change Management
• Background in ensuring content meets usability standards, Section 508, and Web Content Accessibility Guidelines