Consulting Coordinator

It's like air-traffic control

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The Consulting Coordinator - This is a full-time salaried position with benefits and considerable opportunity for development and advancement. Consulting Coordinators are exposed to a broad range of technical projects and roles including consulting services, troubleshooting, developing applications and process automation.

The CC role is the first line of communication that many clients have with our firm: fielding dozens of inquiries, assigning to the right specialist or colleague, completing items that you can do yourself, enlisting the help of other resources so that you can stretch your skills and learning.

We're a top managed service provider based in California, supporting hundreds of businesses annually, ranked three times as one of the fastest growing businesses in the SF Bay Area. We offer assistance in help desk, strategic planning, network support, onboarding/ offboarding, systems automation, security, and office moves and buildouts.

Despite all this growth, we’re a very stable company as well: privately held, family-owned, and over 30 years in business. We have an absolutely super team of folks helping hundreds of small businesses and thousands of people. You bring the tech skills and a strong desire to learn and help people. We provide you with the tools, systems, a fantastic administrative team and the training to do great work.

We offer 401K matching, PTO, training budgets, medical, dental, paid-time-off, commuter checks, wellness reimbursement and more. Our office is located in SOMA, 5 minutes from BART and MUNI.

Who are YOU?

• Eager to learn many new skills
• Willingness to receive considerable critical & constructive feedback on process
• Obtain good risk management and communication skills
• Previous tech support experience required
• Interest in automation and designing better processes
• Passionate about providing a superb and memorable customer experience, even for the most mundane of requests

What will you DO?

• Conduct client consulting services, including phone support, limited on-site client work, research, estimates and proposals
• Input requests daily for completed and future client work
• Support Mann’s network and cloud vendors as needed
• Share & train on new technologies and best practices. Work with consultants to propose the best solutions for our broad client base
• Continually surprise & delight clients and coworkers with your contributions
• Significant on-boarding and off-boarding processes and automation. Mostly remote work for clients at Mann office
• Participate in meetings with staff, clients, and prospects
• Develop and significantly improve skills in major Mac and PC, Internet, networking, and general office applications
• Limited travel outside the area may be required. For meetings in the Bay Area, access to an automobile is essential. Business travel will be reimbursed according to standard practices