Consumer Data Steward

Job highlights

• Best Places for Women
• Great Place to Work Certified company
• Monitor batch loads,system integrations,and data synchronization processes to ensure successful processing and data consistency. -

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**Unlock New Career Horizons with SA Technologies Inc.

**Were Hiring: **Consumer Data Steward in Pune

At SA Technologies Inc., we believe in turning career aspirations into reality. As an **NSE Listed company , recognized as a **CMMI Level 5 organization , a **Great Place to Work Certified company , and one of the **Best Places for Women , we are committed to creating a workplace that is inclusive, excellent, and supportive

**The Position

The Consumer Data Steward is responsible for maintaining the integrity, quality, and governance of 1 st party Consumer master data within Kohler Co. enterprise Master Data Management platforms. The role supports the creation and maintenance of trusted customer identities through duplicate resolution, survivorship management, data enrichment, workflow administration, and compliance monitoring.

The position works closely with business stakeholders, data governance teams, and technology partners to ensure consumer data is accurate, complete, consistent, and managed in accordance with privacy and consent requirements. The role helps drive operational excellence by proactively identifying data quality issues, resolving conflicts, and supporting continuous improvement across consumer master data processes.
Key Responsibilities
Consumer Data Stewardship & Data Quality

• Review and resolve customer record merge and match recommendations that are not automatically processed by the MDM platform - Reltio.

• Analyze and resolve duplicate records to maintain trusted consumer identities and golden records.

• Investigate and resolve conflicting attribute values and survivorship outcomes in accordance with approved business rules.

• Create and maintain Standard Operating Procedures.

• Validate high-risk consumer data attributes based on established governance policies and control requirements.

• Perform consumer data enrichment activities to improve the completeness, accuracy, and usability of customer records.

• Monitor consumer identity resolution and support the ongoing build-out and maintenance of consumer identities.
  Operational Management

• Monitor batch loads, system integrations, and data synchronization processes to ensure successful processing and data consistency.

• Support projects for new enhancements and source system data.

• Manage and resolve workflow tasks within the Reltio platform in accordance with service expectations.

• Maintain metadata definitions, business rules, and reference data in partnership with governance and technology teams.

• Produce operational reporting and perform analysis to identify data quality trends, risks, and improvement opportunities.

• Support root cause analysis and corrective actions related to consumer data quality and process issues.
  Governance & Compliance

• Ensure consumer data is managed in accordance with established governance standards, business policies, and control requirements.

• Support privacy, consent, and regulatory compliance requirements related to consumer data management.

• Partner with business and technical teams to ensure the appropriate handling of sensitive consumer information.

• Document data management procedures, stewardship guidelines, metadata definitions, and business rules.

• Participate in audits, governance reviews, and continuous improvement activities.
  Collaboration & Continuous Improvement

• Work with business stakeholders, IT teams, CRM administrators, and data governance personnel to resolve consumer data issues.

• Support system enhancements, integrations, and process improvements.

• Identify opportunities for automation, stronger controls, and data quality improvements.

• Contribute to the development and refinement of consumer data governance practices and standards.
  Relationships and Contacts

**Reports To: Sr. Manager, Master Data Operations (MDO)
Organization Relationships

• Sales and Marketing

• Customer Service

• Information Technology******************

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.