Consumer Electronics Consultant

Company Overview / Employee Value Proposition

MacLink Pte Ltd began its distribution business in 1995, introducing products for Apple computers & digital media in Singapore. With global growth in the Apple market, MacLink has become a leading distributor of third-party Apple accessories. The company serves Apple Premium Resellers and reputable partners across Southeast Asia. MacLink is committed to innovation, strong branding, and supporting customer business growth.

Job Summary

We are seeking a dedicated and highly committed Shop Manager to take full responsibility for the daily operations of a busy retail outlet. This role requires strong leadership, operational discipline, and the ability to handle multiple challenges with minimal support.

Responsibilities

Lead and execute all opening and closing procedures, including accurate cash reconciliation and daily financial reporting to ensure operational integrity

Manage store operations efficiently during peak periods such as weekends, public holidays, and promotional events to maintain service excellence

Develop and maintain staff schedules and attendance records, proactively covering shifts on short notice to address manpower gaps

Resolve customer complaints and escalations professionally, including those occurring outside regular operating hours, to uphold customer satisfaction

Conduct regular stock counts, monitor inventory shrinkage, and implement corrective action plans to optimize stock accuracy and reduce losses

Coordinate with suppliers, logistics teams, and maintenance vendors independently to ensure timely deliveries and store upkeep without administrative assistance

Maintain high store standards by overseeing merchandising layouts, housekeeping, and compliance with headquarters’ guidelines

Achieve weekly operational KPIs, including sales targets, inventory accuracy, and audit results, to drive store performance

Participate actively in headquarters meetings and training sessions, adapting quickly to same-day notices and new directives

Remain on standby for urgent operational matters throughout the week, demonstrating readiness to address issues promptly

Perform frontline roles such as cashier, stocker, and customer service when required to support store operations and team effectiveness

Execute manual tasks including stock handling and moving goods to maintain store functionality and inventory flow

Required competencies and certifications

Minimum 5 years of retail supervisory or management experience

Strong leadership skills to manage a small workforce effectively under tight schedules

Willingness and physical ability to work long hours, including weekends and public holidays, and perform manual stock handling tasks

High level of responsibility and accountability for overall store performance

Ability to work independently with minimal guidance and remain reachable during operational hours for urgent matters

MACLINK PTE. LTD.

MacLink Pte Ltd

began its distribution business in 1995, with good foresight, we introduced products for Apple computers & digital media in Singapore.

With the growth of the Apple market around the world, Maclink has grown in parallel to become one of the largest distributors to supply third party Apple accessories. Our suite of products boasts renown brands like Skech, Otterbox, Moshi, Griffin, Power Support & many more. We continue to research and innovate to bring new & stylish products into the marketplace.

Today, we have offices in Hong Kong, Taiwan, Malaysia & Philippines, supporting clients in South East Asia. Our clients are mainly Apple Premium Resellers as well as reputable partners within the same industry.

Our Vision

MacLink strives to be the leader in the distribution of Apple-related accessories and to continue to introduce innovative brands & products into this market.

Our Service

To our customers, we assure prompt service and support and are committed to assist them in growing their businesses. To our vendors we represent, we consign to build strong branding presence through marketing and strong retail representations of their brands and products.