Consumer Lender - Support

***Looking to relocate to Midland MI? This role might be the right fit for you!**

We are looking for an experienced Consumer Lender - Support specialist to join a team on a Contract to Permanent basis. This role focuses on mortgage servicing support, investor reporting accuracy, and remittance coordination across loan portfolios. The ideal candidate brings strong analytical ability, hands-on servicing system expertise, and a solid understanding of investor guidelines, reconciliations, and cash activity.

Responsibilities:

• Review individual loan records to identify and resolve reporting issues before scheduled investor remittance deadlines.

• Produce, verify, and submit investor reporting data to support accurate portfolio-level reporting and funding activity.

• Coordinate remittance processing in alignment with investor requirements and established servicing timelines.

• Reconcile investor portfolio balances and custodial accounts to confirm completeness, accuracy, and compliance.

• Investigate and address reporting variances, remittance breaks, and investor questions through detailed research and follow-up.

• Prepare supporting cash transactions, wire activity, and general ledger entries tied to investor reporting operations.

• Work closely with investor accounting and servicing teams to eliminate reconciling items and resolve day-to-day operational exceptions.

• Contribute to servicing transfers, new investor onboarding, loan sale activity, and repurchase-related support as needed.

• Provide documentation and analytical support for audits, regulatory reviews, and internal compliance examinations.

• At least five years of experience in mortgage servicing, investor reporting, loan accounting, or a closely related servicing operations function.

• Hands-on experience with mortgage servicing technology platforms used for servicing operations and reporting.

• Working knowledge of investor reporting rules, remittance practices, and mortgage servicing requirements.

• Understanding of loan-level accounting, account reconciliation, and cash management processes.

• Advanced Microsoft Excel skills, including pivot tables, conditional formatting, and data analysis for reconciliation work.

• Strong analytical, organizational, and problem-solving skills with a high degree of accuracy and attention to detail.

• Ability to manage multiple deadlines, communicate effectively, and work independently in a fast-paced environment.

• Associate’s or bachelor’s degree in Accounting, Finance, Business, Mortgage Banking, or a related field is preferred.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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