Consumer Loan Originator

Consumer Loan Originator

Position Summary The Consumer Loan Originator is responsible for assisting members with consumer lending needs by providing knowledgeable guidance, evaluating loan requests, and delivering personalized financial solutions. This role focuses on building strong member relationships, ensuring a positive lending experience, and supporting the credit union’s commitment to exceptional member service. The ideal candidate is proactive, goal-oriented, and committed to providing exceptional service while meeting or exceeding individual production targets. This position requires participation in a Saturday rotation and occasional travel for training or business needs. Supervisory Responsibilities None Key Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Assist members with consumer loan applications through phone, online, and in-person channels
• Review member financial information, including credit reports, income, and debt obligations, to determine appropriate loan options
• Communicate loan decisions clearly and professionally while providing alternative options when applicable
• Build and maintain positive member relationships by identifying financial needs and recommending suitable credit union products and services
• Ensure all required documentation is collected and submitted accurately for processing
• Maintain knowledge of loan products, lending guidelines, and credit union services
• Support member retention by delivering a high level of service throughout the lending process
• Assist with promoting new products, services, and lending programs as needed
• Perform other duties as assigned

Performance Expectations

• Maintain quality and accuracy in loan applications and documentation
• Meet established loan production goals
• Provide excellent member service and timely follow-up
• Contribute to department and organizational lending objectives
• Maintain strong compliance and operational standards

Core Competencies

• Strong member service and communication skills
• Ability to build rapport and maintain professional relationships
• Sound judgment and decision-making abilities
• Knowledge of consumer lending practices and credit analysis
• Strong organizational skills and attention to detail
• Results-oriented with a competitive drive to meet goals
• Ability to work effectively in a fast-paced environment
• Adaptability and professionalism

Education and Experience

• High school diploma or equivalent required
• Minimum of two (2) years of experience in lending, banking, financial services, or related experience preferred

Skills and Qualifications

• Experience working with consumer loan applications and documentation preferred
• Strong attention to detail and organizational abilities
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Certifications and Requirements

• Successful completion of required BSA training
• Must be bondable/insurable

Work Environment This role operates primarily in an indoor office environment with moderate noise levels. Occasional travel, evening, and weekend hours may be required to support business needs and member demand.

Schedule and Compensation This is a full-time, non-exempt position offering a competitive base salary plus commission based on loan production and performance.  Department Hours of Operation

• Monday – Friday: 7:30 a.m. – 6:00 p.m.
• Saturday: 9:00 a.m. – 1:00 p.m. (typically one Saturday per month)

Work Schedules Shifts are assigned within department hours and may vary based on business needs:

• 7:30 a.m. – 4:30 p.m.
• 8:00 a.m. – 5:00 p.m.
• 9:00 a.m. – 6:00 p.m.

Physical Requirements The employee must be able to:

• Sit, stand, and walk for extended periods
• Use hands for typing and handling documents
• Communicate effectively (talk and hear)
• Occasionally kneel, crouch, or lift up to 25–30 pounds

Employment Requirements All applicants must meet the following conditions:

• U.S. Citizenship
• Successful completion of a background investigation

Benefits

• 401(k) with employer match and profit sharing
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability
• Paid Holidays and Paid Time Off (PTO)
• Tuition Reimbursement (terms apply)
• Employee Assistance Program (EAP)

Disclaimer This job description is intended to outline the general responsibilities of the role and is not an exhaustive list of all duties. Responsibilities may change at any time with or without notice. Sunbelt Federal Credit Union is an Equal Opportunity Employer.