Consumer Loan Processor I

The primary purpose of this position is to assist Community Credit Union of Florida in living out our Mission, “Always improve the financial well-being of our members and make a positive difference in the communities we serve,” by delivering outstanding service to both internal and external members.

The Consumer Loan Processor I performs entry-level loan processing functions for consumer and indirect loans. This role is responsible for gathering required documentation, verifying information, preparing loan files, and ensuring loans meet basic regulatory, procedural, and quality requirements. Processor I supports members, branches, and dealers by providing timely communication and assisting with routine questions and service needs.

Community Credit Union of Florida is an Equal Opportunity Employer and supports a drug-free workplace.

ESSENTIAL DUTIES

Loan Application Intake & Processing

• Reviews consumer and indirect loan application packages for completeness, proper signatures, and required documentation.
• Collects, verifies, and organizes supporting documents including identification, income verification, insurance, and credit reports.
• Pulls credit reports, performs basic debt verification, and updates applications with relevant data.
• Prepares loan applications and document packages for loan closing or underwriting review.

Member & Dealer Support

• Assists members with the loan application process via phone, email, and in person.
• Communicates documentation needs and loan status updates to members and internal staff.
• Serves as a backup to indirect processing and indirect funding when directed.

Compliance & Quality Control

• Understands and complies with BSA, USA Patriot Act, OFAC, CIP, Member Due Diligence, Reg P, Reg J, Truth in Lending Act, and FCRA.
• Performs quality reviews of booked and funded loans for accuracy, completeness, and collateral documentation.
• Ensures loan files meet regulatory and internal standards and clears loan exceptions in a timely manner.

Loan Servicing & Administrative Duties

• Process skip-payment requests, loan maintenance, due date adjustments, payment frequency updates, and other account changes.
• Completes and mails adverse action notices for loan and membership decisions as required.
• Documents loan activities accurately in the core or loan origination system.
• Performs other duties as assigned.

ENVIRONMENT AND PHYSICAL ACTIVITY

The environment for this position is an open, non-confined office-type setting that is clean and comfortable, where the incumbent is free to move about at will. It may include some minor annoyances such as noise, odors, and drafts. After an introductory period, this role is eligible for hybrid work in accordance with our Flexible Work Arrangements Policy.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to spend time writing, typing, speaking, listening, lifting (up to 25 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception, and adjusted focus), sitting for long periods of time (up to 8 hours), pulling, walking, standing, squatting, kneeling, and reaching.

The incumbent for this position may operate any or all of the following: telephone, copy and fax machines, calculator, computer terminal, personal computer, and related printers.

MENTAL DEMANDS

The incumbent in this position must be able to read documents or instruments, perform detailed work and problem-solve; possess excellent member contact and verbal and written communication skills; have strong math and analytical reasoning skills; and the ability to effectively handle stress, multiple concurrent tasks, and constant interruptions.

POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of education and experience to perform the position satisfactorily. Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED);
• One (1) year of related experience and/or training;
• Or the equivalent combination of education and experience. Work-related experience should consist of record department experience in a financial institution or very similar office experience.
• Basic knowledge of consumer lending processes and documentation.
• Strong attention to detail, organizational skills, and communication skills.

The incumbent must be able to perform this position safely, without endangering the health or safety of the individual or others.

Management reserves the right to change this position description at any time according to business needs.