Consumer Onboarding Strategy Execution Lead

For our client, we are seeking a Consumer Onboarding Strategy Execution Lead to join the team of a leader in the Healthcare space.

This role will lead the execution of a major onboarding transformation initiative focused on improving the member experience from first touch through activation. The person in this position will own roadmap execution, coordinate multiple workstreams, and help turn strategy into measurable delivery across the organization. This is a highly cross-functional role that partners with business leaders, measurement teams, and executive stakeholders to advance operational readiness and drive better onboarding outcomes.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $138,200 – $190,100 annually

Responsibilities

• Lead the execution of a major onboarding transformation program focused on member onboarding
• Own the omni-channel onboarding roadmap and collaborate with teams to prioritize and execute opportunities
• Facilitate cross-functional program governance and operational excellence by managing stakeholders and decision-making
• Influence business partners without direct authority to overcome barriers and drive initiatives
• Support executive engagement by providing clear status reporting and updates on program performance
• Partner with measurement teams to optimize onboarding performance through KPI tracking and trend analysis
• Drive organizational readiness by maintaining documentation and supporting change management for new tools

Qualifications

• Bachelor's degree with 6+ years in program or product strategy and execution of enterprise-wide initiatives
• Strong leadership and stakeholder management skills to influence executive decision-making
• Proven experience delivering large, multi-workstream programs in healthcare or complex environments
• Exceptional verbal and written communication skills, particularly in presentation development
• Ability to translate strategic goals into measurable execution plans
• Expertise in program acceleration, risk mitigation, and cross-functional interdependencies management
• Superior analytical skills with proficiency in transforming data into actionable insights

Benefits

• Competitive medical, dental, and vision benefits
• 401(k) retirement savings plan
• Paid time off, holidays, and parental leave
• Short-term and long-term disability coverage
• Life insurance and additional wellness opportunities

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.