Consumer Panel Coordinator

An international market research company is expanding its operations in Dublin and is looking for a Consumer Panel Coordinator to support its consumer research activities.

Your main responsibility will be to identify, recruit and maintain panels of consumers who participate in market research studies, surveys, interviews, focus groups and product testing.

Responsibilities

• Identify and recruit consumers matching specific research criteria
• Contact potential participants by phone, email and online channels
• Conduct screening and qualification calls
• Build and maintain a database of research participants
• Recruit respondents for surveys, interviews, focus groups and consumer studies
• Schedule participants and coordinate their involvement in research projects
• Follow up with participants before and after studies
• Maintain accurate and up-to-date participant information
• Monitor response and participation rates
• Develop new channels and approaches to grow the consumer panel
• Work closely with Market Research teams to understand the target audience required for each study
• Support the administration of participant incentives where required

Profile

Previous experience may come from:

• Market research fieldwork
• Respondent or participant recruitment
• Recruitment
• Customer service
• Telesales
• Call centres
• Community management
• Research operations

You should be:

• Very comfortable speaking with people over the phone
• Organised and able to manage multiple recruitment campaigns simultaneously
• Comfortable using CRM systems, databases and Excel
• Persistent and proactive when sourcing difficult-to-find participant profiles
• Detail-oriented and reliable
• Comfortable working in a fast-growing and entrepreneurial environment

Previous experience recruiting consumers or research participants is a strong advantage but is not essential.

Languages

• Fluent professional English required
• French is an advantage but not required

Eligibility & Location

• Candidates must already have the right to work in Ireland without requiring visa sponsorship (for example EU/EEA/Swiss citizens or Stamp 4 holders)

This is an opportunity to play a key role in building the company's consumer research capabilities in Ireland.