Consumer Participation Program Manager

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland.

We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between.

More than 22,000 dedicated staff are focussed on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive.

Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Permanent Full Time, 80 hours per fortnight
• Located at: Peninsula University Hospital, Frankston
• Classification: Grade 5 Level 1 - Level 5 (HS5 - HS33)* plus super

The Team & Role

The Consumer Participation Program Manager provides leadership in the development, implementation and operational management of Bayside Health Peninsula's Consumer Participation Program. Reporting to the Consumer Engagement and Experience Lead, this role works collaboratively across the organisation to promote, support and embed consumer participation in service planning, development and evaluation activities. Working closely with consumer advisors, advisory groups and key stakeholders, the role drives meaningful community engagement and co-design initiatives, while ensuring the successful delivery of the Consumer Engagement Framework. The position is also responsible for consumer participation governance, reporting, accreditation requirements and fostering strong partnerships that enhance person-centred care and service excellence across Bayside Health Peninsula.

Please click here to see the Position Description

Skills & Experience Required

• Recent experience in a healthcare setting, working with consumers
• Experience in consumer engagement activities including co-design or co-production
• Relevant post-secondary qualifications
• Experience in developing and implementing clinical safety and quality initiatives
• Experience in planning and implementing accreditation programs (desirable)

Benefits

• Step into state-of-the-art facilities
• Flexible work arrangements available
• Take advantage of low-cost onsite parking
• Boost your take-home pay with generous salary packaging & novated leasing
• Unlock exclusive discounts at top retailers and dining spots
• Stay fit with access to premium gyms via Fitness Passport

Next Steps

For role specific information, please contact Susan Harvey at [email protected]

If you experience any issues signing in or registering, please feel welcome to contact the Talent Acquisition Team at [email protected] or [03 9784 2700](tel:03 9784 2700) (option 1)

The role ceases advertising on 11 October 2026. Please note that applications will be considered upon receipt and that this job posting may close early if a sufficient number of applications are received, so we encourage you to apply as soon as possible. We kindly ask that all applications be submitted through the advertised application link, as applications received via email are unable to be progressed.

Thank you for your interest in this role. Bayside Health (Peninsula Health Care Group) is regularly advertising positions across the health service so please take the time to review other relevant opportunities by going to https://www.peninsulahealth.org.au/careers/

Additional Information

Bayside Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We encourage applications from individuals from all cultural backgrounds including Aboriginal and Torres Strait Islander people. We also provide a safe and supportive workplace for people with all abilities.

To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit: https://www.peninsulahealth.org.au/careers/working-preparing-employment/

*Please refer to Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2025 - 2027 salary circular for salary range. Sub-grading will be based on years of experience. For further information on salary range classifications and grading please refer to the following page: https://www.peninsulahealth.org.au/careers/working-with-us/salary-rates/

It is strongly recommended that individuals in this role remain up to date with their COVID-19 vaccinations.

Join Bayside Health and help us to deliver healthy lives for everyone, through sustainable, innovative, compassionate care.