Consumer Support Associate

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Consumer Support Associate

Job Location: Smithfield

Posting Start Date: 10/8/26

Join our Customer Service Dream Team!

Ready for your next challenge?

We’re seeking a passionate and motivated Customer Service professional to join our team. This is a great opportunity to contribute to an industry leader in a role where every day brings something new, based in Smithfield.

Why Fluidra?

Fluidra aims to provide a fun and inclusive work environment where our values guide our behaviour. We strive to provide the perfect pool experience, responsibly. In Australia, we have a national workforce of 400 staff across five states and a strong geographical footprint with operations in over 45 countries.

The role

As our Customer Service Superstar, you will act as a first point of contact with the opportunity to create and transform our customer’s experience.

In detail you will:

• Manage incoming calls, chats and customer service enquiries
• Provide technical support to our end users
• Learn new troubleshooting and product information on the job
• Schedule Technicians for onsite technical resolution
• Initiate warranty orders through our system
• Ensure all WHS and industry standards are met and followed

Benefits

Joining our team means enjoying a host of benefits including:

• Ongoing Learning Support including training and development opportunities
• Contemporary Office with innovative workspaces and cozy recharge areas
• Work-Life Balance including WFH arrangements and paid-parental leave
• Competitive Compensation with performance-based incentives
• Commitment to wellbeing including Employee Assistance Program & Flu Shots
• Great perks such as company bonus scheme, birthday leave and staff discounts

The ideal candidate will have:

• Previous experience in a similar role
• Pleasant and confident telephone manner
• Excellent customer service skills and results driven
• Strong problem-solving and time management skills
• Tech-savvy with the ability to pick up systems and product knowledge quickly

If you’re ready to jump into a rewarding role with a fantastic team - we’d love to hear from you!

Apply now

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