Contact Center Agent

📝 How to Apply : application are received outside of LinkedIn visit www.nextcareer.co.za

📅 **Closing Date: 2026-08-31

Job Descr

iption

We are s

e

eking a dynamic individual to join our call centre team, responsible for handling all customer interactions across multiple communication channels. The role requires excellent communication skills, attention to detail, and the ability to deliver outstanding customer service in a fast-paced environment.Required Tasks:Handle in

bound calls, emails, live chats, and WhatsApp messages within SLA.Make outb

ound calls to provide feedback, conduct courtesy follow-ups, and complete customer surveys.Log all c

ustomer interactions accurately on internal systems.Ensure pr

ofessional, timely responses across all channels.Support s

ervice calls and assist with admin-related matters.Requirements:Matric is

required.A+ / N+ r

equired & similar IT Technical qualification is required.SQL & Pow

er BI is advantage2-3 Years

Call Centre experience requiredFinTech I

ndustry experience will be an added advantagePreferenc

e will be given to candidates that speaks Afrikaans**