Contact Center CSR

Contractor Opportunity: Contact Center Customer Service Rep State of LA

Location: Remote

Engagement Type: Contractor via Third-Party Supplier

Contracting Entity: Accenture

Supplier of Record: Experis / Manpower Group

Start Date: 12/7/2026

Duration: 6 Months with potential for extension

About the Role

We are seeking qualified contractors to fulfill the role of a Contact Center CSR for the State of LA, who will leverage their call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience.

The right candidate will answer calls, chats, or emails regarding Member status documents, general application questions and provider inquires covering Enrollment, Claims, Prior Authorization and general questions.

They will also review submitted medical applications for completeness and conduct follow up outbound calls for information as needed.

You will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results.

This opportunity is open to individuals located in the United States.

Contractors will be engaged and paid by a third-party payroll supplier, Experis / Manpower Group, which will serve as the employer of record for tax and compliance purposes.

Key Responsibilities

Core Duties

• Take inbound calls from providers and client representatives
• Perform outbound calls to other health insurance carriers to verify private health insurance information as needed
• Collect policy information from callers
• Verify Medicaid clients’ insurance information
• Accurately enter insurance data into) database
• Maintain quality score of 98% or better
• Perform special research
• Perform other duties as assigned Observe professional standards of conduct, including attendance, professional behavior, and dress code.

Collaboration Tools or Platforms

• Microsoft Office (Excel, Word, Outlook, Teams)

Qualifications

• High School Diploma or GED equivalent
• Minimum 1 year of customer service and or contact center experience
• Minimum 1 year experience with Microsoft Office

Preferred Qualifications

• Medical field experience
• Problem solving abilities
• Organizational skills Analytical and research skills

Additional Information / Requirements

• Monday-Friday 8:00am to 5:00pm CT

How to Apply

Please register and submit your resume at Avature Contractor Exchange. Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by Experis / Manpower Group for next steps.

Compliance Notes

This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.

The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.

Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.

Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.

Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:

• In response to a formal complaint or charge,
• In furtherance of an investigation, proceeding, hearing, or action, or Consistent with Accenture’s legal duty to furnish information

California residents or those planning to work from Los Angeles County should review additional notifications here.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.

Compensation Disclosure

Compensation for contractor roles supporting Accenture is determined by the contractor’s employer Experis / Manpower Group, and varies depending on factors such as location, role, skill set, and experience.

As required by law, below you’ll find the reasonable range of compensation Experis / Manpower Groupexpects to pay for this role as set forth below.

We anticipate this contractor role will be posted until 11/9/2026.

Experis / Manpower Group offers a market competitive suite of benefits that may include medical, prescription drug, dental, and vision coverage; Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA); 401(k) retirement savings plans; supplemental life insurance; short-term and long-term disability insurance; business travel insurance; employee assistance and wellness programs; commuter benefits; and additional voluntary benefits such as identity protection, legal services, and critical illness, accident, and hospital indemnity insurance.

Location

Hourly Range

California

$20.00 - $30.00

Colorado

$18.00 - $27.00

Connecticut

$19.00 - $28.00

District of Columbia

$22.00 - $32.00

Illinois

$18.00 - $28.00

Maine

$18.00 - $26.00

Maryland

$19.00 - $29.00

Massachusetts

$21.00 - $31.00

Minnesota

$19.00 - $28.00

New Jersey

$20.00 - $30.00

New York

$21.00 - $32.00

Ohio

$17.00 - $26.00

Virginia

$18.00 - $27.00

Washington

$22.00 - $33.00

Drug-Free Workplace

Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action.

The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.

Equal Employment Opportunity Statement

Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.

Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement.

Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities.

Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.