Contact Center Development / Project Delivery

Role: Contact Center Development / Project Delivery
experience: 5+ Years
Openings: 50
Job Type: Full-time

Job Summary

We are looking for an experienced Contact Center Development / Project Delivery professional to lead contact center implementation, development, integration, and project delivery. The ideal candidate should have strong hands-on experience with Ameyo, IVR, dialer, omnichannel, VoIP, SIP, Asterisk, and PostgreSQL.

Key Responsibilities

• Lead end-to-end contact center implementation and project delivery.
• Configure and manage the Ameyo Contact Center Platform.
• Design and manage IVR, dialer, omnichannel, and campaign configurations.
• Handle VoIP, SIP, and Asterisk integrations and troubleshooting.
• Manage PostgreSQL databases and ensure data integrity and performance.
• Coordinate with internal teams, clients, and technical stakeholders.
• Troubleshoot contact center application, telephony, and integration issues.
• Manage project timelines, deployments, testing, and production rollouts.
• Prepare technical documentation and project status reports.
• Ensure solutions meet business and operational requirements.

Required Skills

• Ameyo Contact Center Platform
• Contact Center Implementation & Project Delivery
• IVR, Omnichannel & Dialer Technologies
• VoIP, SIP & Asterisk
• PostgreSQL & Database Management
• Contact Center Integrations & Troubleshooting
• Strong communication and project coordination skills

Work Location: In person