Aster DM Healthcare
Contact Center Executive
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹300,000 – ₹500,000 / year
Location:
Kozhikode, Kerala, India
Work mode:
Onsite
Published on:
13 August 2026
What they need
Role Purpose:
Manage customer interactions, handle escalations, and support team performance.
Please copy and paste following link in your browser to complete your application:
https://forms.cloud.microsoft/r/Y8A6Fgd4kW
Key Responsibilities:
- Handle incoming calls with quality
- Manage escalation calls
- Adhere to AHT and SLAs
- Maintain high CSAT
- Support junior associates
- Assist in training
- Ensure compliance
- Handle complaints professionally
- Maintain documentation
Skills:
- Communication & negotiation skills
- Problem-solving ability
- Conflict resolution skills
- Team collaboration
Requirements:
- Call centre experience Atleast 2 years in same field
- Healthcare knowledge
- MS Office proficiency
- Understanding of AHT, CSAT, SL
- Punctual & Should be Flexible
Additional Responsibilities:
- Floor support
- Process improvement
- Quality initiatives
KPIs:
- CSAT
- Escalation resolution
- Call Quality
- SLA adherence
- Team contribution
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