Contact Center Representative

Description

Love the job, but hate where you work? Not anymore! At Victors Home Solutions you’ll be surrounded and supported by dynamic, fun, engaged people! Built On Integrity isn’t just a motto - it’s our core philosophy. We love our people. We love our customers. We love our work.

Victors Home Solutions is looking for motivated individuals who have experience in lead generation and appointment setting to join our Contact Center. This position is responsible for scheduling sales appointments and providing exceptional customer service to new and existing clients.

Examples of the actual work your day would include:

• Assist with all inbound and outbound call volume; with the goal of setting appointments for in-home consultations
• Handle all customer inquiries and concerns
• Be able to explain to customers the basic features and services of the products we offer
• Clerical duties including scanning, filing, and mailing

About you:

• Prior experience in lead generation call center, required
• Scheduling experience
• Excellent written and verbal communication skills
• Willingness to learn
• Demonstrate teamwork, initiative, and a willingness to problem solve
• Positive and professional demeanor

Schedule:

• Monday - Friday with rotating weekends
• 8-hour shift
• Contact Center is open from 7am-9pm Monday - Friday and 8am-6pm Saturday and Sunday. The shift assigned can be anytime/day within the hours of operation based on business needs.

About Victors Home Solutions, Rogers Roofing, MHI Roofing, Semper Fi Roofing, King Quality, Bachman's Roofing, and Forte Roofing

We believe a true leader in home improvement is built on more than quality craftsmanship. It is built on integrity, accountability, and earning the trust of every homeowner we serve. That is how we win.

Nearly twenty years ago, our journey began with a simple but powerful belief: homeowners deserve honest answers, exceptional service, and work done the right way. From our very first roof to tens of thousands of completed projects, that commitment has never changed.

Our family of brands includes Victors Home Solutions, Rogers Roofing, MHI Roofing, Semper Fi Roofing, King Quality, Bachman's Roofing, and Forte Roofing, bringing together some of the most trusted names in roofing and exterior home improvement across the Midwest and Northeast.

Each of our brands has earned the trust of homeowners in the communities they serve. While every company has its own history and local identity, they all share the same commitment to integrity, craftsmanship, customer service, and doing what's right.

As we've grown, so has our responsibility. Every employee, every branch, and every brand represents our promise to deliver an exceptional customer experience from the first conversation through the final walkthrough. We believe that trust is earned through honest communication, expert workmanship, and standing behind everything we do.

That means showing up with purpose every day. We take pride in every roof we install, every home we improve, every customer we serve, and every teammate we support. Our culture is built around accountability, teamwork, and a relentless commitment to excellence.

We believe doing the right thing isn't just a value—it's our standard. Whether we're serving homeowners, supporting one another, or strengthening the communities where we live and work, we lead with integrity and take ownership of our results.

Today, we continue to expand through a growing family of respected brands while remaining grounded in the principles that started it all. We are rooted in hard work, driven by innovation, and united by one mission: to provide homeowners with solutions they can trust and an experience they can be proud of.

Seven Brands. One Mission. One Standard. One Team.