Contact Center Representative

Customer Service | Call Center | Outbound Support

Summers Plumbing Heating & Cooling Marion, IN

Looking for more than just a job?

At Summers Plumbing Heating & Cooling, were hiring a Contact Center Representative to join our growing team. This role is perfect for someone who enjoys helping people, staying busy, and being part of a supportive, team-driven environment.

Weve proudly served the Marion community since 1969 and have been named one of the Best Places to Work in Indiana for the past 3 years. We believe in taking care of our customers and our team.

What Youll Do

As a Contact Center Representative, youll be a key part of our customer experience team. Your role focuses on connecting with customers, following up, and helping them get the service they need.

Customer Communication & Support

• Make outbound calls to follow up with customers and schedule appointments

• Reach out to customers who may still need service or support

• Assist customers by answering questions and guiding them through next steps

• Provide a friendly, helpful experience on every interaction

Appointment Scheduling & Follow-Up

• Help schedule service, sales, and installation appointments

• Follow up on missed, canceled, or uncompleted calls

• Reconnect with previous customers to ensure their needs were fully taken care of

• Assist with maintenance agreement renewals and future scheduling

Organization & Team Support

• Monitor open opportunities, emails, and customer requests

• Keep accurate notes and updates in the system

• Coordinate with the scheduling team to support daily operations

• Help ensure the team stays organized and prepared for upcoming work

What Were Looking For

• Strong communication skills and a friendly, professional tone

• Comfortable talking on the phone throughout the day

• Ability to stay organized and multitask in a fast-paced environment

• Positive attitude and team-oriented mindset

• Attention to detail and follow-through

• Basic computer skills (Microsoft Office is a plus)

Compensation

• $16.00 to $18.00 per hour, based on experience

• Uncapped spiff and incentive opportunities

Schedule

• Full-time, Monday through Friday

• 7:00 am to 4:00 pm

• 1-hour lunch break

Benefits

• Health, dental, and vision insurance available immediately upon hire

• 2 weeks paid vacation available immediately

• Paid birthday off

• Company-matched 401k

• Life insurance

• Advancement opportunities

Why Summers?

• Family-owned and operated

• Supportive, team-first environment

• Monthly company lunches, breakfasts, and events

• Opportunities to grow within the company

• A workplace where people enjoy coming to work

If you enjoy helping people, staying organized, and being part of a strong team, wed love to talk with you.

Apply today and start your career with Summers Plumbing Heating & Cooling.

Offered compensation: $16/hr - $18/hr

Experience and License Requirements
Customer Service (optional)

Pay: $16.00 - $18.00 per hour