Contact Center Representative

· Answers all inbound calls, emails and support requests in a timely manner and takes ownership of any reported issues to drive to resolution. If applicable, identifies and escalates calls to the proper destination for resolution.

· Analyzes member and prospective member needs and lifestyle stages to cross-sell Credit Union products and services effectively and confidently. Educates members on different options based on the member’s specific needs.

· Responsible for meeting established sales goals for credit union products and services

· Performs various transactions on accounts, including transfer of funds, researches member inquiries and follows up with members to ensure satisfaction. Provides courteous and professional service to members, always maintaining a positive relationship. May provide outbound calls to members as a follow up to their new account or loan experience and place sales calls for lead generation of new business.

· Interviews members to obtain information and explain available financial services such as share and share draft accounts, Individual Retirement Accounts, Certificates of Deposit, and Money Market accounts. Accurate entry of account and other information into the computer systems is required. Opens and closes accounts and related products according to member requests. Asks pertinent questions and obtains appropriate information from members in order to process their requests.

· Processes member account inquiries and responds to any member issues. Researches account information or transaction history, if applicable.

· Assists members with online and card services issues, including Bill Pay, eStatements, Credit/Debit Cards and ATM transactions.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Ability to Commute:

• Fort Lauderdale, FL 33309 (Required)

Work Location: In person