Contact Center Supervisor

Job Responsibilities:

1. Responsible for achieving Contact Center performance targets.
2. Handle and escalate major incidents or customer complaints to ensure they are resolved effectively.
3. Foster strong teamwork and develop the competencies of mid-level and senior Customer Service representatives.
4. Willing to work in shifts and support operational needs in accordance with business requirements.

Job Requirements:

1. Bachelor's degree (S1) in any discipline.
2. Minimum 1 year of experience as a Contact Center Supervisor or Team Leader.
3. Proficient in both spoken and written Indonesian and English; Mandarin proficiency is an advantage.
4. Proficient in Microsoft Office with strong data analysis, communication, coordination, and customer service orientation skills.