Contact Centre Advisor

Contact Centre Advisor

Arbury Motor Group is a West Midlands multi award winning dealer group, currently representing Cupra, Fiat, Nissan, Skoda, SEAT and Peugeot brands. We require an experienced contact centre operative who is able to deliver exceptional customer service.

If you are looking for an exciting, rewarding and fulfilling long term career whilst working for a very well respected independent dealer group in the West Midlands then this could be the job for you.

What we`re looking for

The Contact Centre Operative role is one of the busiest and important roles in our Dealerships. You will be the first contact when speaking to the customer and booking their car in for Service/Repair, you must have good listening skills with our valued customers over the telephone also ensuring our Customer Satisfaction levels are outstanding. Therefore, we are looking for an exceptional individual with excellent inter-personal skills as well as time management and organisational skills to ensure the efficient booking and servicing of customer vehicles. You will be enthusiastic and a great team player with excellent communication skills and the ability to sell additional products and services to our customers.

This role allows you to work from home 3 days per week upon completion of your training period.

This role would particularly suit someone with previous Service Advisor experience

Excellent Customer Services skills.

Excellent communication skills at all levels

Good MS office skills with the ability to talk and type

Customer focused

Computer literate

Experience in a contact centre/call centre is desirable but not essential

Ability to smile over the telephone

If you are genuinely interested in joining our company and can demonstrate the above we would be very interested to hear from you.
This role is Monday - Friday, with Saturday working on a rota basis, upon completion of your training period you will be have the opportunity to work from home three days per week.

Job Type: Full-time

Pay: From £24,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Work from home

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person