Contact Centre Agent

Location: Fortitude Valley
State Government Role
Pay Rate: Up to $33.89 p/h + super (casual)
Assignment: Temporary, Full-time, 38hrs/week - current assignment to March 2027

Maxima's Recruitment Services are seeking a Contact Centre Agent - General Enquiries for a position with our State Government client.

About the Company

Our client serves over 1.3 million residents and 30,000 commercial customers. Our client is committed to enriching the quality of life within communities. With an extensive asset base and a focus on customer service excellence, they strive to protect public health, safeguard the environment and deliver a seamless customer experience.

Your key responsibilities will include:

Reporting to the Contact Centre Team Leader, you'll be the first point of contact for customers reaching out to Urban Utilities. Your primary responsibilities will include:

• Handling general customer enquiries via telephone, email, and webchat.
• Providing accurate and timely information about Urban Utilities' products and services.
• Recording and processing customer enquiries, ensuring follow-up when necessary.
• Resolving customer issues and escalating as needed.
• Building strong customer relationships and maintaining detailed records in our CRM system.

About You

• Experience in customer service or contact centre roles preferred.
• Strong communication skills with an excellent telephone manner.
• Ability to acquire knowledge of legislative requirements on business and of legislation relating to water and sewerage.
• Proficiency in MS Windows and email communication.
• Ability to learn and adapt to legislative requirements and company policies.
• Commitment to delivering exceptional customer experiences.

If you're ready to make a positive impact in the lives of our customers and communities, we want to hear from you! Apply now!