Contact Centre Agent

We're Hiring: Call Center Agents (UK Healthcare Process) — Lahore

A premium UK-based medical clinic is expanding its patient support team in Lahore! We're looking for confident, articulate, and customer-focused Call Center Agents to manage clinical queries and patient communication for our UK clientele.

If you have excellent English communication skills and a passion for delivering world-class customer service, we want to hear from you.

Location: Jhang, Punjab Pakistan (On-site)
Job Type: Full-Time

About the Role

As a Call Center Agent, you'll be the first point of contact for our UK-based patients, handling clinical queries, treatment information requests, and general patient support — all while representing a premium UK medical brand with the highest standards of professionalism and care.

Key Responsibilities*

• Handle inbound and outbound calls from UK-based patients regarding clinical services, appointments, and treatment inquiries

• Provide accurate information about clinic services and treatments in line with clinic guidelines

• Schedule, reschedule, and confirm patient appointments

• Address patient concerns with empathy, professionalism, and confidentiality

• Escalate complex clinical queries to relevant medical staff when required

• Maintain accurate records of patient interactions in the CRM/booking system

• Ensure full compliance with UK data protection standards (GDPR) when handling patient information

• Meet call quality, response time, and customer satisfaction targets

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Requirements*

• Excellent spoken and written English — near-native fluency and a neutral/UK-friendly accent strongly preferred

• Prior experience in a call center, BPO, or customer service role (healthcare/medical process experience is a strong plus)

• Strong *communication and interpersonal skills*, with the ability to handle sensitive patient conversations with empathy and discretion

• High level of professionalism, confidentiality, and attention to detail

• Comfortable working UK timings

• Basic computer literacy (CRM systems, email, MS Office)

• Ability to multitask, stay calm under pressure, and problem-solve on calls

• A patient, courteous, and solutions-oriented attitude

Preferred (not mandatory):

• Experience working with international/UK clients

• Background in healthcare, medical billing, or clinical administration

• O/A-Level or equivalent education background

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What We Offer

• Competitive salary + performance-based incentives

• Professional training on UK healthcare communication standards

• Opportunity to work with a premium international medical brand

• Growth opportunities within a fast-expanding healthcare wellness company

• A professional, supportive, and modern work environment

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How to Apply

Interested candidates can apply by sending their CV to [email protected] or applying directly via this LinkedIn post. Please include a short voice note or intro (optional but preferred) showcasing your spoken English.

Pay: Up to Rs60,000.00 per month

Work Location: In person