Contact Centre associate

Job Summary

Job Title: Customer Service Representative

Qualification: Any Graduate and Above

Relevant Experience: 1 4 Years

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat.
• Resolve product or service issues by clarifying the customers complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Maintain a deep understanding of products/services to provide accurate information to customers.
• Document customer interactions, transactions, comments, and complaints in the CRM system.
• Identify and escalate priority issues to the appropriate team or supervisor.
• Follow communication procedures, guidelines, and policies.
• Process orders, forms, applications, and requests efficiently.
• Collaborate with internal teams (sales, logistics, technical support, etc.) to ensure a seamless customer experience.
• Contribute to team effort by achieving individual and team performance goals.
• Provide feedback on the efficiency of the customer service process.

Must Have Skills

• Experience in a customer service role (Voice and blended).
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency with CRM systems and customer service tools.
• Good typing speed and accuracy for chat/email-based interactions.
• High level of empathy, patience, and professionalism when handling customers.
• Ability to work in a fast-paced, team-oriented environment.
• Basic computer literacy and familiarity with MS Office (Excel, Word, Outlook).
• Strong time management and organizational skills.

Good Have Skills

• Handling customers, Proficiency with CRM systems and customer service tools

Location

Bangalore, Karnataka, India

Details

• Mode of Interview: Virtual
• Shift Timing: General Shift
• Mode of Work: Work From Office
• Job Type: Permanent

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