Contact Centre Executive

• • Customer Interaction: Handle incoming/outgoing calls, emails, or chats professionally while adhering to company scripts and guidelines. • Issue Resolution: Troubleshoot product/service complaints, process orders or refunds, and escalate complex problems to senior teams. • Data Management: Log conversation details, update customer profiles, and record call dispositions accurately in CRM platforms (e.g., Salesforce). • Performance Metrics: Meet key performance indicators (KPIs) such as: • First-Call Resolution (FCR) • Average Handling Time (AHT) • Customer Satisfaction (CSAT) scores • Schedule and break adherence

Pay: ₹18,455.00 - ₹28,755.00 per month

Benefits:

• Provident Fund

Work Location: In person