Contact Centre Manager

Executive or Sr. Executive – Lead Optimization

Advance Hair Studio, Delhi

Job Tasks and Responsibilities:

• Follow up with customers via telephone or email following initial sales contact and schedule appointments.
• Provide detailed information to callers about company services and products.
• Manage inquiries and accurately record customer requests in specified forms, software, and web portals (training will be provided for software and web portal data entry).
• Maintain and organize inquiry sheets using designated formats and software.
• Proficiency in MS Office and Internet applications.
• Continuously educate oneself on products to enhance customer service during calls.

Skills/Requirements:

• At least one year of experience in telesales within a high-volume, fast-paced environment.
• Strong customer service and telesales skills.
• Proficient in Web Based Applications and Windows operating systems.
• Excellent organizational skills with the ability to multitask and prioritize in a dynamic environment.
• Capability to handle sensitive and confidential client information.
• Superior verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Demonstrated ability in closing sales effectively.

This role as an Executive or Sr. Executive – Lead Optimization at our company offers an exciting opportunity to utilize your telesales expertise and customer service skills in a supportive and dynamic environment. If you meet these qualifications and are eager to contribute to our team, we encourage you to apply.

Pay: ₹35,000.00 - ₹45,000.00 per month

Work Location: In person