Contact Centre Manager

Contact Centre Manager (Dubai Office)

Location: Goshi Warehouse City, Dubai
Salary: AED 10,000–15,000 per month
Working Hours: Monday–Friday, UK shifts (12:00 PM–10:00 PM winter / 11:00 AM–9:00 PM summer)

About the Role

We are a growing international operations business supporting UK-based energy and engineering services. We are looking for an experienced Contact Centre Manager to lead our contact centre team responsible for booking smart meter installation appointments.

You will be responsible for driving team performance, achieving booking targets and ensuring high standards of customer service and operational efficiency.

The role is primarily Monday to Friday, with occasional Saturday visits to the office to monitor team performance and ensure the operation continues to run effectively when required.

Key Responsibilities

• Lead, motivate and develop a team of booking agents.
• Monitor daily performance, KPIs and booking targets.
• Provide coaching, feedback and performance management.
• Ensure appointment accuracy, call quality and compliance.
• Manage attendance, staffing and daily operations.
• Handle escalated customer queries and operational issues.
• Report on performance and identify areas for improvement.

What We Are Ideally Looking for in You

• Previous experience managing a contact centre, booking or sales team.
• Strong leadership and performance management skills.
• Proven ability to achieve targets and KPIs.
• Excellent communication and problem-solving skills.
• Good IT and organisational skills.
• Experience in UK energy, utilities are desirable.

What We Offer

• Salary: AED 10,000–15,000 per month, depending on experience.
• Office-based role in Goshi Warehouse City, Dubai.
• 30 days annual leave, aligned to the UK holiday structure.
• UAE work visa and residency sponsorship.
• Private health insurance.
• Opportunity to take ownership of a growing booking operation.
• Career development opportunities within operations and senior management.
• A supportive, international working environment.
• Modern office facilities, break areas and team support.
• The opportunity to make a direct impact on business performance and team development.

Why Join Us?

This is an opportunity to join a growing international business and play a key role in the success of our smart metering operations.

We are looking for someone who takes pride in building a strong team, achieving results and maintaining high operational standards. You will have the opportunity to make a real difference to the performance of the business while developing your career within a growing organisation.

How to Apply

If you are an experienced team leader or contact centre manager who enjoys driving performance, developing people and achieving targets, we would love to hear from you.

Apply today and take the lead in our growing Contact Centre Team!

Job Type: Full-time

Pay: AED10,000.00 - AED15,000.00 per month

Application Question(s):

• Are you able to work full-time from our office in Goshi Warehouse City, Dubai, on UK business hours: 12 pm–10 pm in winter and 11 am–9 pm in summer?
• Can briefly explain your experience managing a team responsible for outbound calling, appointment setting, booking appointments or sales conversion targets?
• Do you have any experience within the UK energy, utilities, or smart metering sector?
• Do you have experience working with UK clients or customers?

Experience:

• Call centre management: 2 years (Required)

Work Location: In person