Contact Centre Operator / Shared Services Administration Officer

Using your high level administrative skills and customer service abilities, this role will involve responding to  multi-channel customer enquiries as a first point of contact within a fast-paced enquiry centre of a State Government Department, based in Wagga.

NOTE: applicants must be able to work in-office at the Wagga location for at least the first month. You will need to currently reside in, or close to, Wagga to be able to start ASAP. This role is not suitable for those looking to relocate unless accommodation arrangements are already in place. Hybrid working arrangements may be offered once training needs have been satisfied, however applicants will still need to be located in the Wagga area for the full duration of this work engagement.

The key focus of this role will include:

• Processing a high volume of varied transactions and enquiries within the service line, while maintaining high levels of customer service;
• Delivering consistent quality of customer service while working with customers across various channels and with fluctuating volumes and demands;
• Working independently to achieve individual performance levels as well as part of a team to contribute to overall service performance and improvement.

Daily duties will focus on processing tickets relating to purchase order and contract variations.

Offering fulltime hours of work for an initial period of 12 weeks**,** this role will be suitable for applicants with excellent communication skills and an ability to use a range of computerised systems, technology and telephony systems. Experience working with multi-screen operations would be highly regarded and previous call centre experience is preferable.

If you believe you have the skills we are looking for, please apply today by submitting a current resume that demonstrates your work history of at least 12 months working in admin or call centre environment.

Applications are closing soon - don't delay !!!!

Contact Donna with any queries: [email protected] or [0411 314 370](tel:0411 314 370)