Contact Centre Representative

Role & responsibilities

• Answers (or makes) phone calls & responds to email (mailbox management) from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customers issues at first contact where possible.
• Delivers what is promised in line with customer expectations
• Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
• Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
• Generating customer loyalty through strong knowledge of key products and services
• Owns and resolves issues and understands how and when to escalate
• Acts as a role model for our Group Values and Behaviors, supporting colleagues and customers to deliver superior customer service through these values
• Values diversity amongst team

Preferred candidate profile

Voice Experience is must.

Good comm skills