Contact Coordinator

Are you passionate about helping people? Do you enjoy the flexibility of working remotely and making your own schedule? Do you believe that you provide great customer service and exceptional care? Well look no further. For The People of Georgia, LLC is currently offering an exciting opportunity for the right person to fill our Contact Coordinator position!

About us

Being "for the people" requires passion, commitment, empathy, and love. At For The People of Georgia, LLC, our mission embodies all these things. Our sole purpose is to provide exceptional care to elderly and disabled individuals in the state of Georgia by assisting them with obtaining services to aid in sustaining their independence in their homes and communities as opposed to a Nursing Home facility. The individuals who need home and community-based services are sovereign. They want to live independently and should have the autonomy and freedom to do so in the way they choose.

What sets us apart

Entering an industry where there are so many options for Case Management providers, we know that we will have to work to gain the trust of the individuals we wish to serve. We know that they could be with any other agency, but we are elated to be their first choice. We are confident that our work will speak for itself because nothing works but the work. That is our motto. Our passion, consistency, care, dedication, customer service skills, and knowledge is what sets us apart from other agencies in the industry. Experience has shown us that when clients and their loved ones feel understood, heard, informed, and respected, they are more likely to want to stay under your care and support and will also refer your services to other individuals who are in need.

Job Title: Case Manager-Contact Coordinator

Reports to: Chief Administrative Officer

Job Purpose: To conduct monthly contacts to all assigned clients on a weekly basis. Contact Coordinator will inquire about all topics listed in the Contact Coordinator Dashboard. Contact Coordinator will locate, monitor, and coordinate all services for clients assigned to her caseload.

Description of Services

● Excellent communication with CAO

● Exceptional care to all clients

● Making monthly telephonic contact with all clients assigned to caseload

● Inputting comprehensive case notes in the state system, Georgia Horizons, for each completed contact

● Updating all information in KNACK dashboard regarding any updates or action items

● Inquire about the clients’ medical and health status, including functional ability and social, emotional, and financial factors related to his/her diagnoses

● Identify potential services needed to restore or preserve client health

● Following all Standard of Promptness guidelines regarding completion and submission of documentation and paperwork

● Review of Care Coordination emails regularly for updates regarding client census and inquiries

● Report service requests, current health status changes, hospitalizations, ER visits, falls, medication changes, missed shifts for follow up

Required Knowledge, Skills, and Abilities

• Great communication and documentation
• Administrative skills: saving, uploading, faxing, scanning, and editing documents

Preferred Minimum Training and Experience

• Experience assessing elderly and disabled clients preferred
• Prior case management experience preferred

Job Type: Contract

Work Location: from the comfort of your home, but within the Atlanta area

Compensation:

· $1500 biweekly

Job Type: Contract

Pay: From $750.00 per week

Benefits:

• Flexible schedule

Work Location: Remote