Contact Handler / Administrator

Centralised Outpatient Services at Bristol NHS Foundation Trust support the clinical divisions and specialties to administer their outpatient services. The service comprises our patient-facing Reception Team, our telephone and email-based Patient Contact Centre and our administrative Booking and Referrals Teams.

About This Role

Candidates are invited to join our very busy Patient Contact Centre. You will require clear spoken and excellent written communication skills, be a good listener and able to assist patients with their varied queries.

You will also be required to be fully trained on multiple Information Technology systems so that outpatient appointments and waiting lists are updated.

You will join a highly performing team in a sometimes-challenging environment, where you will be required to take upward of 80 calls per day. Full training and support will be available.

This is a dynamic service with opportunities for future development for staff who excel in their roles. This is a patient-focused environment, where are a committed to supporting professional growth and career progression.

If you have the relevant experience, a strong work ethic and the drive to make a meaningful contribution, we encourage you to apply for one of our posts. Your contribution really does make a difference to the patient journey.

The post holder will handle telephone and email enquiries, processing outpatient appointment cancellations, rescheduling or adding patients back to the waiting list. It may also be necessary to raise escalated concerns with colleagues or discharge patients.

The Contact Handler is a vital role within Centralised Outpatient Services and an excellent opportunity for those wishing to build a career in the NHS.

Full-time hours, Monday-Friday, 9-5 only to be considered.

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Previous applicants for this role will not be considered.