Contact Supervisor

Overview

The Contact Supervisor plays a vital safeguarding role within a supervised child contact service, ensuring that contact between children and non-resident parents or family members takes place in a safe, neutral, and child-focused environment. The role involves supervising contact sessions, observing interactions, recording detailed factual reports, and intervening when necessary to safeguard the welfare of the child in line with court orders, safeguarding policies, and service procedures.

Duties

• Supervise contact between children and visiting parents or relatives in accordance with court orders, risk assessments, and service agreements.
• Observe interactions discreetly and intervene appropriately if safeguarding concerns arise.
• Identify and respond to safeguarding concerns in line with safeguarding policies and procedures.
• Report and escalate concerns to management and relevant external agencies (e.g. social services) where required.
• Maintain up-to-date knowledge of safeguarding legislation and best practice.
• Produce clear, accurate, factual, and unbiased written reports on contact sessions.
• Communicate professionally with children, parents, carers, social workers, solicitors, and court representatives where appropriate.
• Provide verbal feedback to service users where required, maintaining neutrality and professionalism.
• Manage and de-escalate challenging behaviour during contact sessions.

What we would like from you:

Essential

• Experience working with children, families, or vulnerable individuals.
• Strong understanding of safeguarding and child protection principles.
• Excellent observational and reporting skills.
• Ability to remain neutral, calm, and professional in emotionally challenging situations.
• Good written English and attention to detail.

Desirable

• Experience within supervised contact centres.
• Knowledge of family law, child contact arrangements, or court processes.
• Training in safeguarding children (e.g. Level 2/3).

To be noted:

• May involve evenings and weekends depending on contact schedules
• Regular interaction with emotionally complex and sensitive family situations
• Required to adhere strictly to safeguarding and confidentiality procedures

Please note this role is subject to candidates with experience working with children ONLY.

Pay: From £13.00 per hour

Expected hours: No less than 37.5 per week

Work Location: In person