Content Account Lead

Position Snapshot

Location: Braga/Lisbon (Portugal)

Company: Nestlé Business Solutions (NBS)

Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)

Languages: Fluent in English

About us

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary
The NBS Portugal Content Solutions team brings marketing scalability, automation, speed to markets, high quality deliverables and services in a cost efficiency matter.

The Content Account Lead plays a key role in Nestlé’s Global Transformation by enabling the activation of NBS Portugal Content Solutions’ in-house solutions. The professional will lead a team of Content Account Specialists dedicated to our Nestlé’s Brands and Categories, while overseeing our internal partnerships and supporting our global, regional and local marketing teams along the Marketing & Advertising Content lifecycle (E.g., Advertising Campaigns content adaptation and localization, as well as Digital Twin products; Data Collection & Reporting; etc.), liaising and aligning with multiple different teams.

A day in the life of…

Reporting directly to NBS Portugal Content Solutions Lead, the Content Account Lead is responsible and accountable for fostering strong relationships in Nestlé’s global, regional and local marketing teams in the content & digital ecosystem, being the interface between Nestlé’s key Global and Regional stakeholders, Local Markets, and NBS Content Solutions team, ensuring the following:

• Drive adoption of Nestlé’s internal content solutions and support in their activation
• Delivery of World Class Service
• Inspire, motivate and lead the team of Content Account Specialists on daily operations and with each respective internal brand teams and partners
• Interact, liaise and negotiate with Nestlé’s internal global/regional marketing stakeholders and other teams (financial teams, procurement, IT, etc.)
• Alignment with our Nestlé Global Content Solution teams and center operations leadership teams
• Bring insights based on available data to provide solutions
• Maintain Operational Documentation to ensure proper execution of Services (Processes, Service Catalogue, Training materials, Briefs, etc.).
• Run Regular Operational reviews with internal and external suppliers to track Service Delivery to identify improvement opportunities and guarantee SLAs.
• Lead periodic meetings with Business/Market to strengthen relationship and seek new opportunities to grow the partnerships
• Properly map our Nestlé’s marketing and content ecosystem and stakeholders.
• Liaise with Finance & Control team for the correct and timely charge back of services provided to Nestlé Markets/Businesses
• Ensure compliance with Nestlé Global standards and ways of working, including effective management of Standard Routines, Market Deployment Toolkit and Control Best Practices.

What will make you successful

• At least 7 years’ experience in Marketing, Brand management, Communication, Advertising and/or Content
• At least 2 years of successfully leading teams is a plus (not dismissive)
• Proven experience in managing marketing Key/Global/Regional accounts
• Strong interpersonal management skills
• Great communicator and passionate about people, marketing, advertising and content
• Excellent presentation skills in both building and delivering
• Strong Strategic, Marketing and Leader mindset, always seeking to strive successfully with a solution-driven approach
• Solid understanding of the Marketing & Advertising Ecosystem as well as of the Content Production and Lifecycle
• Good understanding of Branding, Advertising and Content principles
• Previous experience in data collection, digestion and insight generation
• Up to speed on Advertising, Content & Digital trends and best practices
• Experience in using Project Management, Tracking Tools (Cost, Time, Budget, Volumes, Resources)
• Working with high-volume multi-platform complex tasks
• Resilience & endurance
• English (advanced level)
• Creative/Media/advertising Agency experience is a plus (not dismissive)
• Previous experience in a corporate and multi-cultural setting is a plus (not dismissive)

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

• Development of expertise in Nestlé’s Shared Solutions Business

• Immersion in a culturally diverse team

• Local and international exposure

• Flexible working environment

• Engagement and wellbeing activities

• Competitive salary and annual bonus according to your performance

• Meal allowance card

• Flex Benefits - at NBS you can choose what benefits are more suitable for you

• Make part of the Nestlé Club and get discount in several partners

• Free coffee (and good coffee) at the office

• Shop with special discounts for employees

• Company equipment according to professional needs

• Medical support available at the office

• E-learning courses and training program to get you where you aim to be

• Career progression and possibilities for international career