Content & Campaign Manager (6 Month Fixed Term)

• This is a 6-month temporary role within the Customer Marketing team
• Your mission is to keep our customers engaged, informed, and excited about the platform
• Your focus is driving adoption, expansion, and retention across the post-sales journey
• You’ll create and run content and campaigns that make sure customers know about new capabilities, understand how to get value from them, and are set up to succeed, working hand in hand with Customer Education and the Account Management team
• Customer engagement and adoption
• Initiate campaigns to drive expansion, and retention across our customer base
• Make every new product release land; the right message, to the right customers, at the right moment
• Focus on messaging with campaigns tailored to specific segments, industries, and use cases
• Plan and run customer marketing campaigns end to end, from segmentation and messaging through launch, monitoring, and reporting
• Lead product-launch communications to existing customers, driving awareness and uptake of new features and releases
• Analyse the customer base to build segment- and use-case-specific campaigns, defining the audience, message, and content for each
• Build, segment, and send customer emails, including release announcements and program communications (HubSpot or similar)
• Own recurring customer touchpoints and engagement initiatives, product updates, webinars, and similar programs
• Keep the existing-customer content library accurate, relevant, and up to date
• Partner with Account Management to align campaigns with expansion and renewal goals, and with Product Marketing on messaging and positioning for new capabilities
• Support the wider content team with content for other channels when needed

Benefits

• Training budget
• 25 paid days-off
• Growth opportunities
• Working from abroad
• Pension & medical services
• Apple gear
• Transport allowance
• Pay for workout
• Remote/hybrid working options- We value people who are bold, ambitious, collaborative, and customer-centric. Even better, the ones who know how to work hard and have fun at the same time
• Confident planning, running, and reporting on campaigns
• Native-level English speaker and natural storytelling skills
• Commercial and results-driven, focused on adoption, expansion, and outcomes
• Highly organized, able to juggle multiple campaigns and launches at once and move quickly
• Strong with email marketing and audience segmentation
• A pro at giving and receiving constructive feedback
• Experience working in a B2B SaaS scale-up
• 3+ years experience as a Content Marketer, ideally including customer or lifecycle marketing
• Comfortable with design tools such as Figma or similar
• Proven experience setting up, monitoring, and reporting on campaigns
• Hands-on experience with email marketing and customer segmentation (HubSpot or similar)