Content & Community Manager

GENERAL POSITION SUMMARY:

We are looking for a Content & Community Manager to own and execute social media, community engagement, and marketing content for our game titles. This role requires someone who understands gaming culture, can create and edit compelling content, and build strong relationships with our fan community.

This is a highly hands-on and independent role, ideal for someone comfortable managing multiple content channels and community platforms in collaboration with the Marketing & PR Manager and internal teams.

Duties and Responsibilities:

Core Responsibilities (Priorities)

• Content Creation & Editing: Plan, craft, edit, and bring to life marketing content that resonates with fans, including social media posts, promotional clips, and trailer scripts. Ensure all content reflects the brand voice and game messaging.
• Social Media Management: Manage official social media accounts (Twitter/X, Instagram, YouTube, TikTok, etc.), develop and maintain content calendar around game launches, track engagement metrics, and optimize content strategies.
• Community Engagement: Engage with fans across Discord, Reddit, and social channels, monitor sentiment, report insights to the marketing team, and support community events or livestreams.
• Collaboration & Coordination: Proactively coordinate with the Marketing & PR Manager, developers, and internal teams to gather assets and ensure cohesive content execution. Own day-to-day coordination and follow-up with external creators, agencies, and freelancers, including deliverables, timelines, assets, and approvals.

Additional Responsibilities

• Support influencer collaborations (Marketing & PR Manager leads main strategy).
• Contribute ideas for improving engagement and content effectiveness.
• Assist with marketing campaigns by providing content and community insights.
• Create postmortem reports for major campaigns, analyzing performance metrics, audience engagement, and content effectiveness. Provide actionable insights and recommendations to improve future campaigns.

Required Qualifications:

• 5+ years of experience in content marketing, social media, or community management.
• Strong writing, editing, and storytelling skills.
• Ability to craft scripts for trailers and short-form social content.
• Experience producing or editing social media videos.
• Deep understanding of gaming culture and online communities.
• Experience managing social media accounts professionally.

Preferred Qualifications:

• Experience managing gaming communities, Discord servers, or forums.
• Experience with livestreams planning/execution and familiarity with Twitch, Youtube, OBS, or multistream workflows or content creator collaborations.
• Knowledge of JRPGs or Japanese games.

Other Requirements:

• Supervisory Responsibilities: No

Key Attributes:

Candidate should demonstrate these skills

• Highly creative and proactive
• Comfortable engaging directly with fans
• Strong content creation and editing skills
• Strong time management and organizational skills
• Team-oriented and collaborative

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• Work is typically performed either in an office environment with a moderate noise level or at your home.
• While performing the duties of this position, the employee is required to frequently sit and occasionally must stand, walk, use hands and fingers, and may lift and/or move up to 25 pounds.
• Specific vision abilities include the ability to read and analyze data in hard copy and on a computer screen, measure, or identify using eyesight and adjust vision focus.
• Abilities to communicate verbally and in writing to individuals and groups.

Compensation & Benefits:

• Benefits: Health, Dental & Vision coverage, 401k plan

Health care: effective first of the month following 30 days waiting period.
401K: Require 3 months of service to be eligible.

• Paid holidays; 88 hours of vacation first year; 56 hours sick leave per year
• Discretionally Year-end bonus (TBD) may be available