Content Assistant| Mid Shift| Hybrid on Day 1!

About the role

The Content Assistant is responsible for supporting the content requirements of Content As A Service (CAAS) projects as well as day-to-day activities/requests received by the team through the Intake tools. The resource will review and revise content based on the content standards in collaboration with subject matter experts, content owners, functional managers and/or CSO team members/contractors. The position is responsible for developing, editing/updating and archiving documents (including translated content) related to HR, Procurement, and Finance/Payroll across regions (ASPAC, NA, EMEA and LATAM). The Content Assistant adheres to the development, approval, publishing and archiving of knowledge and content articles process. The position increases the effectiveness and efficiency of HR, Procurement and Finance/Payroll Service delivery and increases customers' confidence and satisfaction by ensuring that accurate information is available and easily findable across knowledge bases.

Key responsibilities:

• Provide content management support for sector and functional projects
• Support the CSO Team in managing and responding to requests sent through the intake tools
• Work with the SMEs, Content Owners, Functional Managers and/or Content Analysts in documenting new content or updating existing content using the new content structures
• Responsible for content conversion based on new content standards, developing, editing/updating and archiving documents related to HR, Procurement, and Finance/Payroll across regions (ASPAC, NA, EMEA and LATAM)
• Assist with monitoring and gathering feedback on content utilization and effectiveness
• Communicate and interact effectively with team members; develop credibility and trusted mutually respected relationships with customers, supervisors, and team members
• Establish and maintain a confidential and sensitive work environment
• Participate in scheduled and ad hoc training in order to improve service delivery

Qualifications:

• Bachelor's Degree in Communications, Business Administration, Library Science, Records and Information Management, Instructional Design, Creative Writing, Engineering, HR, Finance or related discipline

• 2+ years of related experience

• Knowledge of process documentations and infographics tools

• Instructional design, creative writing or web content editing

• Stakeholder management

• Can work independently with minimal supervision

• Knowledge of database management and reports generation

• Knowledge of HTML/website development, MS Office Applications (Excel, etc.)

• Technical writing or process documentation

• Good English communication (oral and written) skills

• Experience with customer service software applications (e.g., case management)

• Ability to work effectively in a fast-paced environment, handle multiple projects, and daily planned and unplanned operational activities

• Can be trusted to maintain confidential information

• Experience partnering internally and externally to address people-related challenges

• Strong understanding of procurement processes, with experience in third-party management, vendor management

• Highly proficient in Microsoft Excel, including data analysis, reporting, and the preparation of clear and impactful presentations and reports

• Experience in content writing, copywriting, content management, AI tools

• Willing to work in a HYBRID Set up at BGC, Taguig (2X a week)

• Willing to work in a MID SHIFT schedule (3PM-12MN)

• Willing to START ASAP