Content Coordinator

The Content Coordinator is a member of Luci Creative's Narrative Design team, which develops the story-driven backbone and narrative strategy for visitor experiences at museums, visitor centers, memorials, and more. The role reports to the Head of Narrative Design and is an individual contributor position with no direct reports.

The Content Coordinator is responsible for the research, organization, and tracking of project content. They conduct in-depth research across a wide range of topics, build and maintain the content management systems and databases that keep projects organized, and ensure information is accurate, current, and clearly presented to colleagues and clients. Working closely with Narrative Design, Design, and Project Management, the Content Manager supports the studio in developing and delivering visitor experiences from concept through installation.

Essential Job Functions:

Narrative Design

Support senior Narrative Design team members in developing and delivering narrative design strategies and interpretive plans that align with clients' goals and audience needs.

• Implement diverse storytelling strategies across multiple mediums.
• Proactively seek out best and emerging practices in storytelling, visitor engagement, museology, and interpretive methodologies.
• Contribute ideas for refining and innovating narrative design strategies with clients' audiences and goals in mind.
• Offer a “second brain” to colleagues through ideation workshops and internal creative reviews.

Research & Information Management

• Conduct in-depth research into a variety of historical, scientific, and cultural topics.
• Document and distill complex information into succinct reports, spreadsheets, and presentations.
• Create, manage, and maintain databases tracking artifacts, assets, images, and other exhibit components.
• Create, manage, and maintain templates for drafting, reviewing, and editing interpretive copy and exhibit scripts.

Client-Facing Responsibilities

• Prepare and deliver status updates, research summaries, and other essential documentation to colleagues, clients, and stakeholders.
• Copyedit client-facing and public-facing materials with meticulous attention to accuracy, grammar, and brand guidelines.
• Support and co-facilitate client presentations and workshops with senior team members.
• Promote awareness and understanding of each project's vision, scope, timeline, and deliverables.

Collaboration Across Disciplines

• Work alongside narrative, 2D, and 3D designers, as well as media specialists, to integrate storytelling and interpretive content seamlessly into the overall exhibit experience.
• Support Project Managers and Creative Directors in upholding creative excellence while meeting project budgets, timelines, and goals.
• Coordinate with external collaborators to ensure documentation is thorough, up to date, and complete.

Skills and Requirements

• Bachelor's degree in Museum Studies, History, Anthropology, Education, Design, or a related field; master's or other advanced degree in a relevant field preferred.

• Working knowledge of exhibition design (2+ years ideal).

• 3+ years of experience conducting academically rigorous research and fact-checking content.

• Proven ability to maintain complex content management systems and databases across multiple platforms (e.g., Excel, Google Sheets, FileMaker Pro, Airtable).

• Proficiency with Microsoft Office and Google Workspace; familiarity with Adobe InDesign a plus.

• Excellent writing and copywriting skills with meticulous attention to detail.

• Ability to articulate ideas to team members, clients, and stakeholders, both verbally and in writing; comfortable presenting work in formal and informal settings.

• Willingness to adapt to changing project needs and to seek out, receive, and apply feedback from colleagues and clients.

Work Environment & Travel Expectations

• This role requires in-studio presence a minimum of three days per week at Luci's New York City office in Brooklyn.
• Some travel will be required for client meetings, site visits, installations, and professional development (training, conferences, etc.).
• Site visits and installation support may require walking, standing, and navigating active construction or fabrication environments.