Content Creator & Customer Service

About the role

Content Creator & Customer Service

Jomstay Management (M) Sdn. Bhd. is looking for a friendly, creative, and responsible person to join our team as a Content Creator & Customer Service.

Location: Ipoh, Perak
Job Type: Full-Time

Job Responsibilities

• Create content for Facebook, Instagram, TikTok, Xiaohongshu (XHS), and other social media platforms.
• Take photos and videos of our properties and activities.
• Edit photos and videos using Canva, CapCut, or similar tools.
• Plan and post social media content regularly.
• Reply to customer enquiries through WhatsApp, phone, email, and social media.
• Assist customers with bookings, questions, and complaints.
• Follow up with customers and provide good customer service.
• Work closely with the marketing and operations team.
• Assist with other tasks when required.

Requirements

• Good communication skills in English and Bahasa Malaysia.
• Chinese/Mandarin language skills are an extra advantage.
• Creative and interested in social media and content creation.
• Comfortable creating and appearing in photos or videos for social media.
• Basic knowledge of Canva, CapCut, or other editing tools.
• Familiar with TikTok, Instagram, Facebook, and XHS (Xiaohongshu).
• Friendly and comfortable communicating with customers.
• Responsible, hardworking, and willing to learn.
• Able to work independently and as part of a team.
• Previous experience in content creation, customer service, hospitality, or social media is an advantage.
• Fresh graduates are welcome to apply.

What We Offer

• Competitive salary based on experience.
• Training and guidance provided.
• Friendly and supportive working environment.
• Opportunities to learn and grow.
• Career development opportunities.
• Employee benefits.

How to Apply

Interested candidates are welcome to send us your CV/Resume and portfolio or examples of your previous content work.

Join Jomstay Management (M) Sdn. Bhd. and grow with our team!