Content Creator and Customer Service

About the role

Jomstay Management (M) Sdn.Bhd. is seeking a Content Creator and Customer Service professional to join our dynamic Marketing & Communications team. This is a full-time position based in Ipoh, Perak. In this role, you will be the creative voice behind our brand whilst also serving as a key point of contact for our customers. You will blend creative content production with exceptional customer service delivery, playing a vital role in building and maintaining our brand presence and customer relationships. This position sits at the intersection of marketing and customer engagement, making it essential to our overall business strategy.

Key responsibilities

• Create engaging and high-quality content across multiple platforms, including social media, website, email campaigns and promotional materials
• Develop and execute content strategies that align with company objectives and resonate with our target audience
• Respond to customer enquiries and complaints in a timely, professional and courteous manner
• Manage customer interactions through various communication channels including email, phone, chat and social media
• Collaborate with the marketing team to develop campaigns that drive engagement and customer retention
• Monitor social media accounts, respond to comments and messages, and foster community engagement
• Maintain accurate records of customer interactions and feedback
• Identify customer concerns and escalate issues to appropriate team members when necessary
• Support the creation of visual content including photography, graphics and video editing
• Analyse content performance and customer feedback to continuously improve service delivery

What we're looking for

• Proven experience in content creation, social media management or digital marketing within a marketing or customer service environment

• Strong written and verbal communication skills with the ability to articulate ideas clearly and persuasively

• Proficiency in social media platforms such as Facebook, Instagram, TikTok and XHS

• Experience with content management systems and basic graphic design tools (Adobe Creative Suite, Canva or similar)

• Customer service experience with a demonstrated ability to handle enquiries professionally and resolve issues effectively

• Excellent organisational and time management skills with the ability to manage multiple tasks simultaneously

• A creative mindset with the ability to generate original ideas and think outside the box

• Basic understanding of SEO and digital marketing principles

• Proficiency in Microsoft Office applications

• Fluency in Chinese, Malay and English is essential; additional language skills are a bonus

What we offer

At Jomstay Management (M) Sdn.Bhd., we value our employees and are committed to creating a supportive and collaborative work environment. We offer competitive remuneration packages, opportunities for professional development and career progression within our growing organisation. We provide a dynamic workplace culture where creativity is encouraged and innovation is rewarded. Our team enjoys flexible working arrangements where possible, and we prioritise the wellbeing and work-life balance of our staff. Additionally, we offer staff benefits and performance incentives to recognise and reward outstanding contributions.

About us

Jomstay Management (M) Sdn.Bhd. is a forward-thinking company dedicated to delivering exceptional customer experiences and innovative marketing solutions. We are passionate about building strong connections with our customers and creating compelling brand narratives that resonate with our audience. With a focus on creativity, customer-centricity and continuous improvement, we strive to be a leader in our industry. Our team comprises talented professionals who are committed to excellence and driving business growth through strategic marketing and outstanding customer service.

Apply now

If you are passionate about content creation, customer engagement and building meaningful relationships, we would love to hear from you. Please submit your CV, a cover letter and examples of your previous content work or customer service achievements. Join our team and help us tell our brand's story whilst delivering exceptional customer experiences.