Content Designer

Who you are

• Experience as a UX writer, conversation designer, or content designer
• Familiarity working in a complex landscape – ideally financial services
• A collaborative mindset ready to be a part of a busy multi-disciplinary team
• Flexibility in writing on-brand content in multiple tones of voice
• Confidence in writing concise, clear and consistent copy for different channels
• The ability to influence and manage multiple stakeholders across product, risk, legal and branding teams
• Experience using and collaborating in Design platforms, such as Figma

What the job involves

• We’re looking for someone to help bring our digital experiences to life. You’ll be the expert on the copy, tone and personality of apps and websites our customers rely on every single day
• Within this team, you’ll combine research and insights with clear people-focussed language to refine and develop conversations with customers to help them do what they need to do
• You’ll be comfortable giving and receiving feedback to key internal customers across the business, and will work closely with product teams to create success metrics
• Create engaging, readable, accessible content that gives our customers great digital experiences
• Develop genuine empathy for people, understanding their needs, aspirations and challenges
• Take ownership as the content expert in an agile environment
• Think strategically about how our conversations can evolve, and spot opportunities for where they link into other experiences
• Share expertise to help shape the overall design approach
• Provide consistency in the way we have conversations with customers across topics and touch points
• Promote and demonstrate how effective writing helps customers

The application process

• End Date: Thursday 17 September 2026

Benefits

• Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
• A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
• A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
• Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
• Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
• Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
• Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
• Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
• Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.