Content Developer - Learning & Development

Role & responsibilities

• Conduct TNI and analysis for different roles across Stores, Distribution Centers (DCs), and Head Office functions.
• Liaise with Function Heads and Subject Matter Experts (SMEs) to understand role-specific skill gaps and training priorities.
• Prepare a comprehensive curriculum post detailed discussions with stakeholders and based on observations from field visits.
• Structure the curriculum with clear learning objectives and role-based modules.
• Visit Stores and DCs to observe role holders in their natural work environment.
• Record observations, understand process interlinkages, and document best practices and challenges.
• Ask probing questions to gain a deep understanding of the job context
• Develop training content including Trainer Guides, Participant Manuals, Assessments, SOPs, and Learning Collaterals in a simple, engaging, and structured format.
• Use varied instructional strategies (e.g., storytelling, case studies, scenarios, visual aids) to cater to diverse learner profiles.
• Document SOPs for key processes and tasks using clear content writing techniques to ensure consistency and ease of understanding.
• Work closely with the Presentation (PPT) Specialist to convert training content into impactful slide decks.
• Collaborate with Instructional Designers and Digital Content Creators to translate in-classroom modules into e-learning formats
• Design and test Question Banks and Assessment Papers on the Learning Management System (LMS).
• Incorporate feedback from pilot runs, SMEs, and functional teams to enhance module effectiveness
• Ensure timely completion and rollout of training modules to align with business priorities.
• Maintain version control and update training material regularly based on stakeholder feedback and process changes.

Preferred candidate profile

• Candidate should have 5 years + experience.
• Good understanding of ADDIE model, Bloom's Taxonomy, Adult Learning Principles
• Excellent Verbal & Written Communication (English)
• Ability to coordinate, collaborate
• Focus and Eye for detail
• Good Listening, Observation & Documentation skills
• Good knowledge of MS Office