Content Development & Instruction Design

Training Needs Analysis & Stakeholder Engagement

• Conduct Training Needs Identification (TNI) and skill-gap analyses for roles across Stores, Distribution Centres (DCs), and Head Office functions.
• Partner with Function Heads and Subject Matter Experts (SMEs) to define role-specific learning priorities and business objectives.
• Conduct field visits to Stores and DCs to observe work environments, ask targeted questions, map process interlinkages, and capture best practices and challenges.

Curriculum & Content Design

• Design comprehensive, role-based curricula structured with clear, measurable learning objectives.
• Develop engaging learning content, including Trainer Guides, Participant Manuals, SOPs, and Assessments, utilizing adult learning principles and varied instructional strategies (e.g., storytelling, scenarios, case studies) for both Classroom and E- Learning formats as required.

Evaluation & Continuous Improvement

• Refine learning modules based on pilot feedback, SME inputs, and functional performance metrics.
• Ensure on-time delivery and deployment of training initiatives aligned with key business priorities.
• Maintain strict version control and routinely update training materials to reflect operational and process changes.

Qualifications & Experience

• Experience: 5+ years of experience in instructional design, content writing, curriculum development, or learning and development (L&D).
• Instructional Design Frameworks: Strong foundational knowledge of adult learning principles, Andragogy, the ADDIE model, Blooms Taxonomy, and Kirkpatrick’s Evaluation Model.
• Authoring Tools: Hands-on experience or familiarity with e-learning authoring tools (e.g., Articulate Storyline, Rise 360, Adobe Captivate) is a distinct advantage.
• Software Proficiency: Advanced proficiency in MS Office / Google Workspace.

Key Competencies & Soft Skills

• Communication: Superior written and verbal communication skills in English, with a flair for clear, engaging content writing.
• Observation & Documentation: Exceptional listening, observational, and technical documentation skills with a sharp eye for detail.
• Collaboration: Strong interpersonal skills with the ability to coordinate and collaborate effectively across cross-functional teams and leadership.