Content Development Representative

Project Role : Content Development Representative

Project Role Description : Develop content for various marketing campaigns and programs. Direct and develop the content strategy. Provide communications guidance to senior leadership and program teams.

Must have skills : Learning Content Development

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education

Summary:

Design, maintain, and deliver technical training for the support organization — onboarding new hires and continuously upskilling existing engineers across products.

Responsibilities Deliver classroom, virtual, and lab-based training to technical audiences run new-hire onboarding programs end to end.

Design and maintain the curriculum: foundation, product-technical, domain specialization, and on-the-job phases.

Build teaching content from real case data — recurring issue patterns, escalations, and known defects.

Author and administer assessments certify readiness before engineers take live customer work.

Coach engineers during supervised practice and feed observed skill gaps back into content.

Run train-the-trainer sessions so subject-matter experts and team leads can deliver modules independently.

Partner with product, engineering, and senior engineers to validate technical accuracy before publishing.

Refresh content on a defined cycle as products, tooling, and case mix change track coverage, staleness, and pass rates.

Required 5+ years in enterprise technical support, with 3+ years in training delivery, instructional design, or knowledge management.

Demonstrated classroom or virtual delivery to technical audiences — this is a hands-on teaching role, not design-only.

Has built a curriculum or knowledge library from scratch, not only delivered someone else's.

ERP or enterprise software exposure (SAP, Oracle, NetSuite, Dynamics, or comparable).

Salesforce Service Cloud or equivalent CRM, plus a knowledge platform comfortable with log-level troubleshooting concepts.

Strong technical writing and presentation skills in English.

Preferred: KCS certification or familiarity experience supporting a tier-less or swarming model SCORM/LMS administration.