Content Manager

About SSG:

See.Spark.Go started in 2007 with a desire to tell the best stories in the world. Our team of talented storytellers make brands come to life through a variety of mediums. Ultimately, we believe in relationships and results. In other words, we have fun doing work that matters with you, and we're really good at it. For more than 18 years, we have helped companies across the nation grow in influence by leveraging one foundational resource: our team!

About the Position:

The Content Manager supports the Director of Content & Creative in delivering Service Area excellence, supporting team and client success, and adhering to defined processes and quality assurance measures. This is a hands-on management role for someone who can turn client goals and audience insights into clear social media strategies, content plans and platform-specific recommendations. The Content Manager owns social media content workflows for assigned accounts, including content calendars, copy development, community management, performance reporting and optimization. This role mentors assigned team members, monitors account workload and deadlines, and escalates client, quality, scope or resourcing concerns to the Director. New client and team member onboarding is also a key piece of this role, providing guidance and mentorship to newer team members. This is a full time position based in either our Athens or Atlanta office. This role is hybrid, with the expectation of at least three days per week in the office.

What You’ll Do

1. Content Execution Leader: Lead day-to-day execution and ensure assigned client deliverables meet SSG’s quality, strategic and operational standards.
2. Quality Champion: Own quality and review social media content for strategic alignment, brand consistency, copy and design quality, platform requirements, accessibility and production readiness across the Owned Service Area.
3. Team Supporter: Provide ongoing feedback, mentorship and development support to content creators, strategists, leads, and other assigned team members.
4. Service Area Excellence Partner: Improve social media workflows, templates, documentation and tool adoption to support efficient, repeatable and high-quality delivery.
5. Client Partner: Lead social media conversations for assigned accounts, present concepts and recommendations, manage feedback and escalate client risks to the Director.

Responsibilities

• Serve as the strategic content lead for select clients or key accounts.
• Translate approved client strategies, audience insights and business goals into actionable social media and content plans.
• Participate in client meetings, presentations, campaign planning sessions and production reviews as needed.
• Ensure client deliverables are high-quality, on-time, and meet SSG’s standards.
• Help maintain and refine templates, processes, and best practices for the Content Team.
• Support the management, training and use of all social media tools and software.
• Lead in creating documentation or SOPs that support efficiency and quality including production, review, revision, approval and delivery.
• Ensure assigned team members follow current SOPs and use approved templates and workflows.
• Support onboarding for new hires including tools, templates, client expectations and Service Area standards.
• Reinforce social media processes and standards across team members.
• Lead Content Team huddles, check-ins, and social media reviews with team members.
• Provide coaching, feedback and day-to-day support to assigned team members, including direct management of assigned Leads.

Skills and Qualifications

• Bachelor’s degree in advertising, marketing, communications, journalism, public relations or a related field.
• Five or more years of experience in social media, content marketing or a related discipline.
• Agency experience is preferred or strong familiarity with agency workflows, including client feedback, briefs, approvals and competing deadlines.
• Excellent understanding of social media strategy, audience development, brand voice and digital storytelling.
• Strong understanding of short-form video, branded content and platform-specific formats.
• Excellent written and spoken communication skills.
• Self-starter, with an ability to juggle multiple projects in a fast-paced work environment.
• Excellent attention to detail and strong follow through.
• Strong working knowledge of these social platforms and tools: Brandwatch, TikTok, Instagram, Facebook, Creation of Vertical Video, YouTube, LinkedIn, Pinterest, X, and Canva.
• Ability to read and explain data using social media analytics tools.
• Experience mentoring or leading a team is preferred.

What We Offer

• Hybrid Work Schedule
• Generous Paid Time Off and Flex Days
• 401(k) Employer Match
• Parental Leave
• Company-Paid Life and Disability Insurance
• Paid Sabbatical Leave
• Company Laptop and Technology Stipend
• Employee Referral Bonus Program