Content Moderator (Bengali or Hindi Speaker)

Responsibility

• Review all user-generated content on your platform, including text chats, images, videos, and comments.

• Assess whether the content adheres to community guidelines, make sound a judgment call, and remove any material that violates the standards.

• Manages content safety for short-video products to ensure compliance with legal standards.

• Knowledgeable and possesses a deep understanding of the policies and procedures and ensures swift action to identify and remove inappropriate content before it can cause damage.

• Manages and addresses inappropriate content reports, applies company policy.

• Coordinate with supervisors to deal with contents violating community guidelines and update operations standards

• Perform audit of contents received for sharing on social media uploads

• Review online videos / content / complaints / legal notices received from end-customer on incorrect decisions taken related to copyright work materials

• Review and update content on popular social media platforms

• As per the role: there is possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self-management skills are needed to manage unique risks at a fast-paced environment within the industry.

  Key skills and experience

  • Minimum Bachelor degree in any major (all majors are welcome)
  • Excellent communication skills in English and Bengali or Hindi Language (written, spoken, listening, and reading) with at least B2 proficiency in both languages.
  • New graduates are welcome.
  • No experience required. But it will be a plus point if you have it.
  • Being able to start working immediately is a strong plus.
  • BPO experience is a plus.
  • Must be willing to work in a shifting schedule
  • Willing to undergo training.
  • Willing to work weekends and public holidays
  • Willing to be placed in Bangkok, Thailand (full WFO)