Content Moderator

*** We are looking for Content Moderator who can join us immediately at our Bangalore Office ***

Major Responsibilities:

• Enforcement Appeals All accounts that receive enforcement action lasting longer than one day on Xbox Live are given the chance to appeal. Appeals allow us to educate and reform customers so that they can be re-introduced to the community. Advocates should consider the following when handling an appeal: o Educating the customer even if they are upset o Considering how capable of reform the individual is o Exercising compassion when appropriate o Confirming the accuracy of the enforcement

Deliverables:

• Maintaining SLAs Appeals must be finalized within 72 hours.
• Responsible for attending weekly team meetings to keep up with ever shifting landscape via Teams
• Other areas as agreed by Apex management within position criteria if SLA is not adversely impacted

Required Qualifications:

• 1-3 years experience in Content Moderation / Trust & Safety / Community Operations preferred
• Strong interpersonal and communication skills
• Gaming experience is must.
• Ability to handle extremely sensitive content and keep an objective mindset
• Ability to both work well within a team, but also work independently as needed
• Good organizational skills needed to manage communication flow from multiple Teams channels and email threads
• Honest and ethical with high levels of integrity and confidentiality
• Ability to quickly learn and apply complicated and lengthy policies and processes as they are communicated to our customers
• Willingness to work in rotational shifts including night shifts

Preferred Qualifications:

• Knowledge of and experience with any of the tools we already use, such as: SharePoint, Microsoft Teams, Outlook, CRM
• Bachelor's Degree in any field, though a focus in Mathematics, Computer Science, Psychology, or Sociology would be helpful
• Passion for gaming and familiarity with Xbox, Minecraft, Discord, or online gaming communities is a big plus