Content Moderator

Salt Talent Search is looking for a Enforcement Specialist for a 6 months contract role.

Responsibilities

• Interpret and enforce Clients terms of service
• Serve as an expert in policy application and enforcing clients terms of service (including Community Standards, Advertiser & Commerce Policies, and product-specific guidelines) as they apply to content from your assigned market/region
• Apply native/fluent language skills and deep cultural, geopolitical, and community-specific knowledge to accurately assess content that requires regional context
• Gather, analyse and utilize relevant data and escalation trends to develop improvements to the overall escalation process and provide recommendations for process, policy and product improvements
• Ensure quality and accuracy of enforcement decisions, meeting or exceeding established quality benchmarks
• Be comfortable dealing with high pressure escalations, grey areas and collaborating with cross functional experts, when appropriate, to resolve issues swiftly
• Remain up-to-date on key workflow changes, operational guidelines, policy updates and enforcement standards
• Utilize strategic tools, systems, and data to help the team analyse trends and deliver insights to define goals and improve processes
• Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material as needed
• Anticipate the societal effects of different forms of online speech and behaviour, and test hypotheses and assumptions about online activity in an operations setting

Minimum Qualifications

• 2-4 years of experience in an online operation, analyst, project management, consulting, online escalations environment or alike
• Demonstrated analytical-thinking and problem-solving experience
• Highly organized and proactive
• Experience working with graphic and objectionable content
• Experience driving high-priority cases through process of resolution
• Experience managing projects and coordination with a variety of global cross-functional partners
• Experience communicating with a variety of audiences

Preferred Qualifications

• 2-4 years experience in Trust & Safety, content moderation, online operations, or similar roles for a technology company
• Demonstrated accuracy in high-volume content review or enforcement operations
• Ability to make sound judgments under tight deadlines and competing priorities
• Familiarity with content moderation tooling and queue-based workflow systems
• Understanding of how the broader social media landscape is changing

CEI No: R1980210 | Licence No: 07C3147