Content Moderator

Advisor I, Customer Service (Content Moderator Role) - English

Project: Social Media Project

Position: Advisor I, Customer Service (Content Moderator Role)

Location: Menara Sunway VISIO, Lingkaran Sunway Velocity, Sunway Velocity, 55100 Kuala Lumpur

Work Arrangement: On-site | Rotational Shifts (5 Working Days, 2 Days Off – including Night Shifts)

Start Date: 02 November 2026

Job Overview:

As a Content Moderation Advisor, you will play a crucial role in maintaining platform safety and integrity. You will safeguard our online community by reviewing user-generated content, protecting users from harmful material (such as hate speech, graphic violence, and harassment), and fostering a positive, welcoming environment for online interactions.

Key Responsibilities

• Content Review & Moderation: Monitor and review user-generated posts, comments, and multimedia in real-time or via queue systems to ensure policy compliance.

• Guideline Enforcement: Apply platform community standards to identify, remove, or flag content that violates rules.

• Safety & Risk Escalation: Promptly identify and escalate severe or dangerous content, including threats of violence, illegal acts, and self-harm.

• User Support & Dispute Handling: Process user reports, investigate complaints, and handle content disputes professionally.

• Tool Usage & Tracking: Utilize specialized software to track, flag, and generate reports on violating content.

• Feedback & Optimization: Provide continuous feedback on policy gaps and emerging content trends to enhance platform safety.

Key Requirements

• Education: Minimum Degree qualification or above.

• Language Skills: English professional (speaking, reading, writing)

• Comfortable reviewing extreme graphic contents

• Work Availability: Able to join on 02-Nov-2026, willing to work on-site and flexible to work rotational shifts—including nights, weekends, and public holidays (24/7 operations).